Jenni T. Email & Phone Number

Bournemouth, United Kingdom

Bistech is an established, independent, privately-owned IT services provider, working collaboratively with customers to design and deliver intelligent technology solutions for their business challenges. With over 30 years’ experience and a refreshing customer-first approach, we make the complexities of IT simple.Partnering with Bistech gives you access to our team of specialist IT professionals who are leaders in their field. From cyber security and flexible working architecture to unlocking the power of the public cloud, we provide real-world industry insight and recommendations to help you achieve your business goals.

Bristol, United Kingdom

1st/2nd Line Support Desk Role:Daily duties:- To answer queries from Local Authority personnel, on application usage and technical support- Progression of assigned support incidents and requests for service ensuring that the Civica Helpdesk system is updated with details of the progress made- Recognise when an incident or problem will fail to meet set targets and take corrective actions. Utilising knowledge and experience of operating systems and databases to investigate reported faults- To ensure that support is provided in accordance with the defined procedures and ISO 9001:2008 processes and ensure the support operation adheres to stated Service Level Agreements for our customers- Utilise internal test systems and remote support methods to investigate reported faults. And liaise with Development to find resolutions to reported software faults and to ensure that bugs and change requests are managed effectively.- Liaise with other departments within the company (i.e. Product Managers, Project Managers, Trainers, Technical, Consultants, etc.).- To prepare user notes, knowledge base articles and customer documentation - Assist with product testing, during release phases.During this role, I have had experience using the following systems: -CSS3, Cisco AnyConnect, TeamViewer and Citrix in order to connect remotely-W2 and Landesk in order to record incoming queries and raise technical requests-Microsoft Office up to Office 2016. Excel, Word, Outlook and Microsoft Lync. This role gave me the opportunity to work flexibly and from home.In February 2016, I gained the ITIL Foundation Certificate in IT Service Management.

Bath, England, United Kingdom

Inbound and outbound customer service support role for a start-up organisation. Responsibilities included: - Providing technical help navigating through the citrusHR software and giving training to small business owners on how to use each application feature.- Giving very basic information surrounding HR legislation, taken directly from citrusHR legal guides written by professional HR consultants- Scheduling referrals to trained HR consultants- Answer email and telephone queries- Create and maintain a record of customers and also create and provide KPIs for the company- Created and provided the content and the voiceovers for over 50 'how-to' videos and KBAs

South West And Wales But All Over The Uk

Field based role travelling around the UK installing specialist telephone systems at business premises. Duties included:- Installation of DECT, desk phones and mobile phones within the premises.- Installation of DCD and CEC lines - Troubleshooting faulty hand held devices - Updating/patching of hand held devices- Site call outs to investigate service problems. Troubleshoot & provide resolution if possible.- Training staff members on how to use newly installed equipment- Working at H.O call centre to assist with deployment of engineers and scheduling tasks/faults/projects- Maintaining up to date paperwork upon site completion/site visit notesThroughout my time with this employer, I completed an Intermediate Level Apprenticeship for IT and Telecoms professionals in the Business and Information Technology Sector. I also completed the BTEC Level 2 diploma in Professional Competence for IT and Telecoms Professionals.Reason for leaving: Fixed Term Contract