Jennifer O'Connor Email & Phone Number

Philadelphia, Pa And Newark, De

Managed a global project delivery team of 9 covering SAP Order to Cash, Logistics, Procurement, and Manufacturing modules; Logility Supply Chain Planning; and Microsoft Dynamics CRM Highlights: * My team delivered projects related to the company's transformational acquisition, divestiture, and spin-off of various divisions, including a greenfield implementation of SAP S/4, cloning/cleansing/cloud migration of an ECC6 SAP instance, and diverse interim/transitional business scenarios * Designed, documented, and trained IT colleagues on change management governance and work processes across two distinct SAP landscapes to meet immediate business needs without negatively affecting in-process project design development * Designed security roles for IT personnel in SAP S/4 GRC to provide user support, carry out configuration and testing, and perform emergency changes in production systems * Ran weekly and emergency Change Control Board for SAP S/4 landscape * Owned the Run & Maintain SLA for the SAP system maintained by the acquisition partner company, building a relationship with their IT contractor organization, and facilitating cross-company collaboration for issue resolution and enhancements * Managed SAP and non-SAP legacy systems cutover and shutdown during the final stage of the SAP S/4 implementation * Collaborated with external and internal partners on legacy SAP system data extracts * Defined a new global vision for Customer Relationship Management systems that comprised a toolbox of SAP, Microsoft, and custom-built applications that provided replicable solutions and centralized support and administration, stemming the proliferation of costly one-off solutionsNote: although this role mentions "logistics," in my case that refers to a subset of SAP functionality. I do not have experience in warehouse or freight logistics, i.e. the business of shipping.

Philadelphia, Pa, And Newark, De

Managed a global project delivery team of 6 for SAP Sales and Distribution, SAP Procurement, and Logility Supply Chain Planning functionality for all businesses worldwide at FMCHighlights: * My team delivered projects such as the SAP integration and stabilization of a major acquisition, the re-start of a mothballed manufacturing plant, and key tax/legal/statutory initiatives * Represented the IT function in company-wide initiatives related to Day-1 Preparedness of the transformational acquisition/divestiture mentioned above, covering Supply Chain & Operations business processes, company-wide IT systems-related communications, and employee and work culture integration * Participated in the visioning of the company's IT future state * Managed the IT relationship with the VP of Operations * Participated on the departmental Safety Team, producing weekly safety shares and periodic team events to foster a safety mindset among my colleagues * Provided expertise to business partners in the utilization of SAP Sales & Distribution and related functionality to address unique scenarios * Collaborated on the revitalization of the Super User Network

Philadelphia, Pa And Newark, De

Managed a U.S. project delivery team of 3 and served as the global steward of SAP Sales & Distribution design for all business units of FMC Highlights: * My team delivered projects including divestitures of two global divisions of the company, full cycle SAP implementations in China and Argentina, and comprehensive redesign of a first-generation eCommerce site interfaced to SAP * Led design ideation, proof of concept, review and approval of all SAP S&D functionality deployed through projects, enhancements, and break/fix tickets * Engaged with business partners in process design and improvement to maximize the value of SAP; for example, I designed a solution to improve visibility to sales by countries not running SAP using only S&D and reporting functionality * Led a team of 4 to write the RFP (my first) for the SAP integration of a major acquisition. Feedback received from target vendors was that it was “one of the best they had ever read” * Wrote, trained colleagues, and fine-tuned internal IT work processes including break/fix and enhancement design review and approval matrix, templates for project documentation, scheme for project nomenclature, ticketing system categorization, change management documentation, and the development and maintenance of the team’s SharePoint documentation repository * Represented the SAP function in process improvement of IT project management and the implementation of PowerSteering PPM software * Collaborated with IT management to implement a new organizational design including an SAP Center of Excellence, the definition and shaping of the BPTL role, and onboarding and knowledge transfer from long-tenured US employees to new hires in Manila, Philippines * Owned the internal audit controls related to customers and sales processes

Philadelphia, Pa And Newark, De

Global steward of SAP Sales & Distribution design for all business units of FMC * This role was a transitional one that was part of the IT organization redesign described above, with the same responsibilities as that role except for people management

Philadelphia, Pa And Newark, De

Senior member of SAP team with responsibilities for design, prototyping, configuring, testing, documenting, supporting, and end user training of SAP Sales & Distribution and related integrated functionality across multiple business units and geographies. IT Project Manager for SAP and SAP-adjacent initiativesHighlights: * Project Manager for the implementation of Microsoft Dynamics CRM for four U.S.-based business units. In addition to providing perspective on alignment with and future interface to SAP, I led the program from the design phase through the initial implementation and two subsequent initiatives to tune key functionality, transition custom code from the consulting company’s servers to FMC servers and establish a production pipeline * Project Manager for SAP database/operating system migration (Informix/Unix to SQL/WinNT) and upgrade of two production landscapes from SAP version 4.6c to ECC6/Unicode * Led the first phase of a project to integrate an acquisition by designing SAP S & D functionality to provide centralized order management and customer credit/accounts receivable while the acquired company was still operating on legacy systems * Participated in a project to consolidate two disparate business units on a single SAP landscape with attention to ensuring no conflict or overlap of S & D configuration or programming* Designed and implemented break/fix solutions, business process and master data optimizations, and functionality enhancements

Philadelphia, Pa

Member of SAP team with responsibilities for design, prototyping, configuring, testing, documenting, supporting, and end user training of SAP Sales & Distribution and related integrated functionality across multiple business units and geographies Highlights: * Participated in full-cycle SAP implementations at existing and acquired manufacturing plants and sales offices in the U.S., Ireland, Denmark, Belgium, Norway, France, Philippines, and Thailand and in upgrades from version 3.0c to 3.1i and 4.6c * Participated in three implementations of SAP Warehouse Management (WM) functionality with barcoding interfaces to Sales and Logistics modules * Led the S & D function in a global sales and financial reporting redesign through comprehensive changes to customer and material master data, pricing computation and accounting, and profitability analysis * Designed and implemented break/fix solutions, business process and master data optimizations, and functionality enhancements * Collaborated on the standardization of IT project methodology, designed templates for project documentation, and provided training to IT colleagues * Collaborated on the development of a first-generation eCommerce site for customer self-service of order entry and retrieval of documents * Developed procedures and controls for compliance with the Sarbanes-Oxley Act * Contributed to the design of the team’s time tracking application to enable breakdown of IT costs by business division served

Newark, De

* Received orders by phone, fax, and mail and entered them into System 36 and expedited them to completion. * Interfaced with other plant departments and divisional personnel to solve problems and meet customers’ needs. * Corresponded with customers on all issues related to order fulfillment. * Served as back-up in shipping, billing, and inventory management functions. * Arranged for domestic and international transportation with truck and air carriers. * Using product and process knowledge gained in previous position, fielded technical inquiries and provided quality and safety documentation upon request. * Coordinated the provision of product samples for research. * Managed department databases, filing, and record-keeping systems. * Prepared departmental monthly report, wrote procedures, and designed forms. * Served as the department’s power user for the very first implementation of SAP at FMC in November, 1996

Newark, Delaware, United States

* Processed customer correspondence including responses to technical questions, audit reports, and supplier questionnaires. * Managed and performed research in computer databases and files of customer communications, customer complaints, technical data and literature, and quality incidents and corrective actions. * Administered the divisional and plant procedure system in compliance with ISO 9002 standards, which involved writing, editing, typing, and distributing over 1,100 methods and specifications housed in 13 types of manuals.(via Kelly Temporary Agency)

Served approximately 2,300 undergraduate and graduate students and their parents by counseling them on all aspects of the financial aid process in one-on-one, group, and telephone settings. Performed analysis and calculations related to student aid. Championed students’ needs while functioning within federal, state, and university regulations. Coordinated with other university offices and outside agencies to research questions, resolve problems, and generate options. Developed and co-authored policies and procedures. Wrote, designed, and edited all consumer literature, forms, and the office newsletter, Ca$hflow.

Ba, English

Certificate, Staff Training & Development

Courses in Organizational Development, Human Resource Management, Organizational Communication, The Adult Learner, and Training &.