I am a passionate and motivated customer service specialist with extensive professional and managerial experience. I am committed to consumer satisfaction and equipped with business administration skills, strong critical thinking and creative problem solving, and analytical skills. Throughout my professional career, I have demonstrated success in leading projects and adding value to workflow operations and new process implementation. I have proven to be an efficient leader adept at training and motivating a staff size of 5 to 25 to ensure the highest performance in quality and customer service.Attending Century College and Minnesota State University, Mankato allowed me to nurture my desire for the music industry. While I was pursuing my Bachelor of Science degree in Music Industry with a focus in Business, I developed a significant interest in music copyright law. From there I was inspired to achieve a Minor in Business Law, which allowed me to grow my skills in analyzing music licensing agreements. Please get in touch with me at jennsaunders.ok@gmail.com