Bilingual Virtual CompanionEmpowerment Coach | Passionate and Multifaceted Liaison 💡 Strategic Thinker | Tech-Savvy LeaderIn this virtual experience is all about collaboration! I thrive on fostering teamwork and camaraderie, using my mastery of Salesforce and Talkdesk to ensure smooth sailing for every member.🌟 Empowered and Engaging Passion fuels my engine, inspiring peers to shine bright like a diamond. Grateful to utilize my growth… Show more Bilingual Virtual CompanionEmpowerment Coach | Passionate and Multifaceted Liaison 💡 Strategic Thinker | Tech-Savvy LeaderIn this virtual experience is all about collaboration! I thrive on fostering teamwork and camaraderie, using my mastery of Salesforce and Talkdesk to ensure smooth sailing for every member.🌟 Empowered and Engaging Passion fuels my engine, inspiring peers to shine bright like a diamond. Grateful to utilize my growth mindset to ensure I’m adaptable, approachable, and I appreciate the Ability to thrive any where I go! Show less

As a Housing Counselor, I provided personable, empathetic, and efficient counseling services to renters, future homeowners, and homeowners. Additionally, I offered comprehensive housing market training for mortgage and housing, collaborating with H.U.D. and specializing in affordable housing coaching.Personable and Empathetic Counseling:Delivered counseling services with a personable and empathetic approach, establishing client rapport. Recognized and addressed the unique needs and… Show more As a Housing Counselor, I provided personable, empathetic, and efficient counseling services to renters, future homeowners, and homeowners. Additionally, I offered comprehensive housing market training for mortgage and housing, collaborating with H.U.D. and specializing in affordable housing coaching.Personable and Empathetic Counseling:Delivered counseling services with a personable and empathetic approach, establishing client rapport. Recognized and addressed the unique needs and concerns of renters, prospective, and current homeowners.Efficient Guidance for Informed Decisions:Guided clients through the complexities of renting or homeownership, offering efficient and clear advice. Empowered clients to become knowledgeable consumers capable of making informed and sound choices in their housing endeavors.Conducted housing market training sessions, specializing in mortgage education and market dynamics. Equipped clients with insights into mortgage processes, market trends, and factors influencing housing decisions.H.U.D. and Affordable Housing Coaching:Collaborated with H.U.D. to provide specialized coaching in affordable housing. Assisted clients in navigating affordable housing options, ensuring a seamless and positive experience.Key Achievements:Successfully conducted housing market training, enhancing clients' understanding of mortgage processes and market intricacies.Received positive feedback from clients, indicating satisfaction with the comprehensive and informative training sessions.Client-Centered Approach:Collaboration with Mortgage and Housing Professionals:Collaborated with mortgage professionals to stay abreast of industry trends, ensuring the delivery of up-to-date and relevant housing market training.Fostered partnerships with housing experts to provide clients with a comprehensive understanding of the ever-evolving real estate landscape. Show less

Case Management and Mentoring Support:Delivered personalized case management and mentoring support to families, fostering a collaborative approach to address individual needs and challenges.Resource Coordination:Facilitated access to resources both in-house and through partnerships to empower families in their journey toward self-sufficiency. Coordinated the delivery of services to ensure a tailored and effective support system.Bilingual Communication:Acted as a… Show more Case Management and Mentoring Support:Delivered personalized case management and mentoring support to families, fostering a collaborative approach to address individual needs and challenges.Resource Coordination:Facilitated access to resources both in-house and through partnerships to empower families in their journey toward self-sufficiency. Coordinated the delivery of services to ensure a tailored and effective support system.Bilingual Communication:Acted as a bridge between English and Spanish-speaking families, ensuring effective communication and understanding. This contributed significantly to creating an inclusive and supportive environment.Poverty Alleviation Strategies:Collaborated with families to develop and implement strategies aimed at breaking the poverty cycle. Offered guidance and resources to enhance their quality of life and move towards sustained self-sufficiency.Key Achievements:Successfully provided case management that resulted in measurable improvements in the lives of families, contributing to their overall well-being.Implemented effective resource coordination strategies, optimizing the impact of available resources on families' self-sufficiency goals.Facilitated workshops and programs that empowered families to acquire essential life skills, fostering a sense of independence.Inclusive Community Engagement:Actively engaged with the Renaissance West community, creating a sense of belonging and collaboration among diverse families.Initiated and participated in community events that promoted social cohesion and shared learning experiences.Bilingual Proficiency:Demonstrated strong bilingual proficiency in English and Spanish, ensuring clear communication and understanding between families and community resources. Show less

Data Entry and Reporting: Diligently provided data entry in Microsoft Excel spreadsheets and generated daily reports for field pick-ups, ensuring accurate and organized documentation.Employee Recruitment Support: Assisted in the recruitment process by conducting interviews, checking references for potential employees, and contributing to the selection of qualified candidates.Customer Resolution and Request Handling: Successfully provided resolutions to customer concerns and… Show more Data Entry and Reporting: Diligently provided data entry in Microsoft Excel spreadsheets and generated daily reports for field pick-ups, ensuring accurate and organized documentation.Employee Recruitment Support: Assisted in the recruitment process by conducting interviews, checking references for potential employees, and contributing to the selection of qualified candidates.Customer Resolution and Request Handling: Successfully provided resolutions to customer concerns and requests, demonstrating effective communication and problem-solving skills.Event Management: Managed events, ensuring smooth execution and attending to customer educational purposes, contributing to the positive image of the City of Gastonia.Collaboration with Marketing Department: Worked collaboratively with the Marketing Department to produce bilingual, efficient, and knowledgeable materials for city residents and customers, enhancing communication and outreach efforts.Website and Mobile Application Management: Effectively managed the website and mobile application for the Solid Waste Division, ensuring updated and user-friendly platforms for residents.Multilingual Communication: Recorded and managed all mainline solid waste incoming recordings in both Spanish and English, facilitating effective communication with a diverse community.Call Management for Events and Special Alerts: Handled incoming and outgoing calls for events and special alerts, demonstrating efficiency and professionalism in managing critical communications. Show less

The management foundations certificate for supervisory and midlevel management positions. This course taught skills with the theory and practical knowledge of the Business enterprise model and real life management studies to advance to a higher level.

As a Field Researcher for the U.S. Bureau of Health and Administration, I played a pivotal role in conducting in-person contact with Health Center Patients selected through specific criteria. This role required a high level of confidentiality, communication skills, and collaboration with the field supervisor.Participant Recruitment and Informed Consent:Identified and contacted Health Center Patients based on specific criteria outlined by the U.S. Bureau of Health and Administration.… Show more As a Field Researcher for the U.S. Bureau of Health and Administration, I played a pivotal role in conducting in-person contact with Health Center Patients selected through specific criteria. This role required a high level of confidentiality, communication skills, and collaboration with the field supervisor.Participant Recruitment and Informed Consent:Identified and contacted Health Center Patients based on specific criteria outlined by the U.S. Bureau of Health and Administration. Explained the purpose of the study, reasons for selection, and obtained informed consent for participation.Confidential Information Collection:Administered the computerized NSDUH interview, collecting confidential information from participants in a respectful and ethical manner. Ensured the privacy and comfort of participants throughout the data collection process.Collaboration and Progress Reporting:Collaborated closely with the field supervisor to provide regular progress updates and communicated any challenges or successes encountered during the research study. Maintained open communication channels to address issues promptly.Utilization of Technology and Personal Vehicle:Effectively utilized a company laptop and personal vehicle for the efficient execution of job responsibilities. Demonstrated proficiency in leveraging technology for data collection and reporting purposes.Key Achievements:Successfully recruited and engaged participants, contributing to the overall success of the research study.Demonstrated exceptional skills in handling confidential information, ensuring compliance with ethical guidelines and participant privacy.Collaborative Approach:Fostered a collaborative relationship with the field supervisor, ensuring smooth communication and addressing challenges proactively.Acted as a reliable team member, contributing to the overall success of the research initiative. Show less

• Interviewed/Translated and provided interpreting services for staff and clients Spanish to English and English to Spanish) services• Kept HIPPA compliance at all times for privacy and protection• Opened, sorted, and distribute incoming correspondence, including faxes and email• Created and modified documents such as invoices, reports, memos, letters, and financial• Kept track of all transactions and types of transactions using word processing, spreadsheet… Show more • Interviewed/Translated and provided interpreting services for staff and clients Spanish to English and English to Spanish) services• Kept HIPPA compliance at all times for privacy and protection• Opened, sorted, and distribute incoming correspondence, including faxes and email• Created and modified documents such as invoices, reports, memos, letters, and financial• Kept track of all transactions and types of transactions using word processing, spreadsheet, database, and/or other presentations• Processed daily Show less

Verified Insurance Coverage and Patient Eligibility:Conducted thorough verification of insurance coverage, ensuring accurate information and providing clear cost breakdowns for visits or procedures.Bilingual Communication:Acted as a translator for Spanish-speaking patients during interactions with the doctor and at the front desk, facilitating effective communication and enhancing patient experience.Billing Assistance:Provided billing assistance to Spanish-speaking… Show more Verified Insurance Coverage and Patient Eligibility:Conducted thorough verification of insurance coverage, ensuring accurate information and providing clear cost breakdowns for visits or procedures.Bilingual Communication:Acted as a translator for Spanish-speaking patients during interactions with the doctor and at the front desk, facilitating effective communication and enhancing patient experience.Billing Assistance:Provided billing assistance to Spanish-speaking clients, managing payments through Visa, Debit, and Check for services provided. Established and tracked payment arrangements, ensuring transparent and efficient financial transactions.Administrative Operations:Operated various office equipment, including scanners, printers, copiers, and voicemail messaging systems. Utilized word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.Customer Service and Scheduling:Managed phone calls, emails, and faxes related to patient issues or scheduling challenges. Adjusted schedules according to established procedures and patients' needs, ensuring a smooth and responsive administrative process.Key Achievements:Successfully streamlined the insurance verification process, reducing errors and ensuring accurate billing.Enhanced patient satisfaction by providing seamless communication and billing assistance for Spanish-speaking clients.Implemented efficient payment tracking systems, reducing payment discrepancies and improving financial management.Technological Proficiency:Proficient in utilizing office equipment such as scanners, printers, copiers, and voicemail messaging systems.Skilled in using word processing, spreadsheet, and various software applications for comprehensive administrative tasks. Show less

• Worked as part of a medical team that examined and treated clinic outpatients• Explained medical instructions to patients and family members in English or Spanish• Administered treatments as directed by a physician or nurse• Entered all medical record information in to Medical data base

• Supervised 30-40 technicians in 18 different states fixing Boeing Aircraft Offices equipment• Managed accurate record of technician activity for payroll purposes• Maintained records of calls and responded to clients' requests and complaints• Checked deadlines on incoming requests and put preliminary work in play• Dispatched technicians to prospective assignments• Ordered parts for equipment being fixed by technicians and… Show more • Supervised 30-40 technicians in 18 different states fixing Boeing Aircraft Offices equipment• Managed accurate record of technician activity for payroll purposes• Maintained records of calls and responded to clients' requests and complaints• Checked deadlines on incoming requests and put preliminary work in play• Dispatched technicians to prospective assignments• Ordered parts for equipment being fixed by technicians and shipped in the proper time frame via fed-ex, air, and ground depending on the urgency of the need Show less