Jenny Hernandez Email & Phone Number

Canada

• Manage and operate a medium and large-sized production database systems across multiple data centers including MS SQL Servers 2012-2019 on Windows 2012/2016.
• Deploy Azure MI & VM and administer space and disk management.
• Provide direct operational support across all areas of the production database infrastructure including database clusters, database replication, release management and disaster planning.
• Perform installation, configuration, maintenance and administration of SQL Server 2012/2014/2016 on cluster and standalone environments, service-pack upgrades.
• Experience in query tuning and Index Management.
• Conduct performance tuning, capacity planning, query optimization and disk management by using performance monitoring tools like SQL profiler, Dynamic Management views (DMV), etc.

Canada

• Managed 100+ SQL Servers consisting 4000+ databases with size between 100 MB to 14 TB.
• Provided direct operational support across all areas of the production database infrastructure including database clusters, release management, and performance monitoring and troubleshooting.
• Installed and configured database servers (MS SQL 2012/2016) both standalone and clustered.
• Provided day-to-day database support and maintenance.
• Monitored production system and proactively optimized database performance.
• Designed and wrote T-SQL and scripts to automate database management tasks.

Canada

• Assisted with the building, maintaining, monitoring and troubleshooting the database infrastructure that supports PCC’s mission critical SaaS application.
• Participated in daily operations of the production database system across multiple data centres including MS SQL Servers 2005 and Windows server 2008 R2.
• Downloaded and restored databases for development and QA.
• Created and refreshed training databases for development and QA.
• Created new databases based on requests.
• Added database schedulers based on NetSuite tickets.

Canada

• Gathered system requirements, evaluated business processes and built solutions.
• Provided employee support and technical issue resolution in person or via email, phone and other electronic medium.
• Provided training to employees in the use of business systems.
• Identified and discussed operational process improvements while supporting employees.
• Performed creation of new accounts requested by various stakeholders

Canada

• Provided direct support to students, faculty and staff who use technology in Sheridan’s teaching and learning environment (support includes network access, printing, installing software, resetting passwords, accessing.
• Undertook maintenance of open access computing labs to perform, for example, imaging computers and restoring or exchanging network cables.
• Provided immediate classroom support for technology issues discovered by faculty.
• Issued replacement photo ID cards to students and staff utilizing applicable software applications (C-cure and Episuite Guardcard).
• Processed equipment loans using ATS (asset tracking system) and CRM (customer reference management) as well as use the ERIS (equipment reservation information system).
• Provided IT support for the President’s Innovation Challenge event.

Postgraduate Degree, Computer Programming

Bachelor Of Engineering - Be, Computer Engineering