 Established collections efficiencies that resulted in fewer touches per claim for faster payment Resolved Medicaid claims that had been outstanding for nearly a year Worked with payers as non-contracted provider to ensure reimbursement rates met industry standards Responsible for all revenue cycle functions including patient access, close, billing and collections and cash posting as well as patient billing Learned billing system from end to end and developed best practices for each process

 Managed day to day operations of a team responsible for $330 million monthly Medicare revenue Developed “focus days” to ensure proper prioritization of work resulting in a $12M reduction in aged A/R over 5 months Established prioritization methods and best practices that resulted in the team surpassing all metrics goals Development and implementation of Policies and Procedures and QA process resulting in 50% improvement in claim resolution Created reporting to capture outstanding revenue and to allow automation for claim resolution Ensured compliance and accuracy by setting performance standards and auditing of work Redefined hiring practices to obtain the most competent and high performing teammates

 Reviewed teammate work accuracy and helped resolve problem accounts Presented metrics and A/R opportunities to executive leadership Served as liaison between Medicare team and cross functional teams Worked with clinical teammates to ensure proper billing Root cause analysis of non-payment/short payment of claims