• Project Manager responsible for hands on project leadership and support throughout project life-cycle including planning, analysis, configuration, training, documentation, and post-go live support.• Lead Professional Services team in testing, documenting, and cross-departmental training for new software releases.• Strategic collaboration to refine repeatable project and internal processes that mitigate risk and drive success.• Provide sales/marketing support including developing product Webinars and Prezis, participating in industry working groups

Product owner for key company initiatives responsible for bringing products to market from idea to post-launch analysis.• Managed modernization of the electronic services suite • Collaborated with customers to develop new add-on opportunities to enhance existing legacy product and grow organic revenue• Conducted market research, and ROI analysis on enhancement requests and proposed product improvements • Worked collaboratively across the organization leading application design teams, assisting, marketing team in developing materials, working with development to define technical requirements, coordinating with Sales team, providing sales projections and cultivating early adopters/leads• Prepared initiative tracking, presentations and updates for all product stakeholders• Planned and produced monthly product training Webinar series (internal and external)• Managed annual User Conference

• Reviewed technical specifications for product recommendations• Responsible for designing and successful development of product enhancements• Successfully led cross-functional design groups• Planned and produced monthly product training Webinars• Provided sales demonstrations and support

• Effectively served as liaison between project manager and clients • Planned and executed business process analysis • Organized and assisted with software application set-up• Responsible for on-site training and development for administrators and end-users

Responsible for writing, editing, and maintenance of the Research website; Successfully planned and executed all aspects of new annual Research magazine; Trained faculty on using funding databases; Coordinated workshops and new faculty orientations.