Create and maintain Tableau dashboards reporting on product usage and evaluations. Provide regular analysis to department and company leadership regarding high priority program performance. Author, distribute, and report upon Qualtrics-based surveys to assess customer feedback on Risk Management products and programs. Responsible for the creation and on-going management of an online data resource center to increase transparency and ease of access to all departmental data dashboard and resources. Responsible for managing and curating the Risk Management Department's intranet content (SharePoint)Coordinate and manage all technical components of United Educator's webinar program. Frequently simultaneously managing technology, communication, external speaker support, and customer support for multiple concurrent programs.Acted as departmental representative for year long project to modernize company SharePoint site. My responsibilities included needs analysis, contributing to planning for an on-going content management strategy, and communicating project needs and updates back to department leaders and stakeholders. (2017)

Compiles data to support Risk Management papers, learning programs, and studies.Leverages Query to compile and analyze large claims data sets to support risk management research and needs analyses.Supports departmental efforts to conduct periodic analysis of user surveys and develop reports on member experience and course effectiveness.Utilizes SharePoint expertise to manage and develop site functionalities for enhanced usability and collaboration.Assists in the development and documentation of new and existing business process.Oversees the ongoing configuration, testing, and deployment of UE’s learning portal.Fulfills web- and phone-based technical support to the learning portal’s 30,000 registrants.Contributes to a wide cross-section of other department initiatives, including producing member-facing webinars and assisting with the upkeep of departmental Salesforce site.

Responsible for conducting and supporting research required by risk management staff to produce, present and provide risk management resources and services to UE members. Responds to member requests for risk management advice, compiles claims data for studies, and develops written content for college and school administrators, faculty, staff and students. Provides support for risk management programming and back-up coverage on learning management systems. Provides information and assistance to member institution staff via phone and email. Supports efforts of other UE departments to retain and attract new members and establish UE as the preeminent provider of risk management and insurance services to educational institutions

Research a variety of Middle East related topics to assist the Senior Fellow and the Program chair with policy projectsWrite shorter projects for publication in a monthly newsletterAssist the program coordinator with various administrative tasks including database and event managementPrepare and delivered weekly news briefs for the senior staff Help organize and run events ranging from small roundtable talks to large confrences

Managed, scheduled, and audited staff of up to 40 lifegaurdsHandled cash of up to $2000 per day and accounted for daily revenueProvided customer service by creating positive patron environment and coaching staff on customer care

Created daily lesson plans to develop basic swimming and water safety competency for classes ranging from infants to adultsCoordinated up to 15 lessons a day, accounting for instructors, lesson plans, and classes ranging from infants to adults (2009)

Created, and lead daily practices aimed at developing advanced swimming skills and team building for children ages 6-10Organized and participated in city wide swim meetslead parent meetings to coordinate logisitics