Jenny Devaus Email and Phone Number

Teaching pet dog training sessions

Answering all incoming calls, assisting customers with all technical enquiries and taking service department bookings.Creating and providing quotations for customers for all servicing and repairs or accessories. Contacting customers to advise parts have arrived and booking customers in to have repairs carried out.Invoicing and costing all warranty, internal and retail job cards and ensuring all estimated prices are honoured.Quoting on any additional work required for vehicles… Show more Answering all incoming calls, assisting customers with all technical enquiries and taking service department bookings.Creating and providing quotations for customers for all servicing and repairs or accessories. Contacting customers to advise parts have arrived and booking customers in to have repairs carried out.Invoicing and costing all warranty, internal and retail job cards and ensuring all estimated prices are honoured.Quoting on any additional work required for vehicles that are currently in for service.Updating job cards throughout the day with information required.Rectifying miss matching data from Manufactures records.Relief service advising when required.Check all job cards to check for outstanding recalls to confirm all service items that need to be attended to be on repair order for advisors to talk to customers about.Contacting customers that are no shows and rebooking if possible and who have outstanding recalls.Achievements: Implemented procedures for efficient daily operations of workshop & frontline Teaching dog owners in small groups, the practical skills on how to train their pets and modify problem behaviours using a broad range of positive reinforcement techniques.Ensuring a positive experience for all clients & all industry professionals, by providing exceptional customer service at all times.Maintaining accurate and relevant training records and data.Presenting various seminars to the public.Carrying out private training.My skills include excellent verbal communication skills, exceptional presentation skills for leading group classes, an understanding of humane animal training techniques, the ability to motivate, reassure and inspire clients, and well developed problem solving skills.Achievements: Presented seminars requested by Logan City Council to assist the public with nuisance dog barking & other dog behaviour related information Show less

Mazda and Toyota, Springwood and Cleveland)Responsibilities and Duties:To respond in a professional and polite manner to all phone calls and assist customers with enquiries, making appointments and screening calls for all service department inbound calls.To contact all clients when their vehicles are due for a service, overdue for a service or haven't been in for some timeTo call customers when vehicles are overdue for recalls as per Manufacturer requestProvide… Show more Mazda and Toyota, Springwood and Cleveland)Responsibilities and Duties:To respond in a professional and polite manner to all phone calls and assist customers with enquiries, making appointments and screening calls for all service department inbound calls.To contact all clients when their vehicles are due for a service, overdue for a service or haven't been in for some timeTo call customers when vehicles are overdue for recalls as per Manufacturer requestProvide quotes for customers on parts and labour To prepare the daily work for the next day by batch printing the ROs, appointment sheets and assign RO numbers and tags. Cost Repair orders & invoicingTo assist the Warranty Clerk if requestedTo undertake general office duties including filing & photocopyingAchievements:Successfully delivered Oldmac Toyota's Safe & Savvy Program. Clients were taught by myself and selected staff how to independently carry out basic maintenance inspections on their vehicles in between services. Oversaw and organised all aspects of the project. Led and trained staff to ensure clients received the best service. Arranged guest speakers. Completed the Toyota Customer Experience Fundamentals course 21/05/2013Completed the Toyota Customer Experience Management & Operation Course 11/09/2013 Show less

In this role I provide vital help to many animals & clients as outlined in the following duties:Teaching dog owners in small groups, the practical skills on how to train their pets and modify problem behaviours using a broad range of positive reinforcement techniques.Ensuring a positive experience for all clients of the Animal Training Centre by providing exceptional customer service at all times.Maintaining accurate and relevant training records and data.Presenting various… Show more In this role I provide vital help to many animals & clients as outlined in the following duties:Teaching dog owners in small groups, the practical skills on how to train their pets and modify problem behaviours using a broad range of positive reinforcement techniques.Ensuring a positive experience for all clients of the Animal Training Centre by providing exceptional customer service at all times.Maintaining accurate and relevant training records and data.Presenting various seminars to the public.Carrying out private training where required. Show less

Customer service & maintaining a happy client baseFollowing up with customer feedback - positive and negativePromoting and advertising the company to future and prospective clientsPlanning and organisation of day to day operations of the workplaceData entry and good general knowledge of first aidAchievements:Implemented procedures for efficient daily operations of workshop & frontline Completed Technical Training for new vehicle model releases

Assist all customer enquiries and develop good customer relationships Assist service manager where required Stepped in for service manager for a 3 month periodAchievements:As the Service Advisor I took the initiative to research a way to make the workplace fun. I spoke to my family and friends who mentioned a concept called FISH! It is based on a seafood shop in the USA who throw fish around and create hype and make it a great place to work, employees like coming to work and… Show more Assist all customer enquiries and develop good customer relationships Assist service manager where required Stepped in for service manager for a 3 month periodAchievements:As the Service Advisor I took the initiative to research a way to make the workplace fun. I spoke to my family and friends who mentioned a concept called FISH! It is based on a seafood shop in the USA who throw fish around and create hype and make it a great place to work, employees like coming to work and making it fun with the customers. I spoke with the General Manager & he requested that I run this for all departments. Leading up to the presentation I got all departments interested, sent post cards, organised fish fingers & created a interesting and exciting feel to the presentation. I developed the presentation, got support from my manager and delivered this concept to my colleagues. It was a fun session and we implemented some of the concepts from the FISH program into our workplace. It really made a big difference and everyone seemed to get on better.I am very motivated, I have presented F!SH and implemented strategies throughout the workplace by request from General Managers to motivate staff. Show less

Carrying out repairs & maintenance to vehicles during a day to day basis Demonstrate interpersonal and communication skills including the ability to present opinions and ideas to supervisors to assist with the daily operations of workshop Achievements:Qualified as automotive technician.