I'm passionate about elevating technical skills by guiding individuals through the intricate world of AWS services. My commitment lies in swift issue resolution, minimising disruptions. I provide hands-on assistance for troubleshooting AWS infrastructure and application issues, ensuring smooth operations. This journey is about fostering expertise and maintaining operational excellence while helping others navigate the AWS landscape.Key Achievements:● Identified business needs and designed scalable/cost-effective AWS solutions by collaborating with teams.● Increased proficiency and confidence in cloud computing skills by mentoring and assisting four cohorts of students in AWS journey.

I've enhanced customer service by creating and executing a standardised service training program, ensuring consistency and excellence. Through ongoing learning, I've cultivated the skills to handle even the most challenging situations with patience, professionalism, and empathy. By collaborating with cross-functional teams, I've successfully identified and resolved customer pain points, contributing to a seamless and satisfying customer experience.Key Achievements:● Increased overall customer satisfaction by 86% by implementing client feedback programme.● Improved response time to customer inquiries by 74% by deploying customer service tracking system.