Jenny Farney Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Managed a portfolio of high-touch customers to ensure their success and satisfaction with Compass technology and in turn their retention and increased revenue
• Supported customer enablement efforts including onboarding and training
• Acted as a subject matter expert to promote platform adoption and adjacent services by providing customers with 1:1 strategic recommendations and training sessions
• Built strong relationships with customers by acting as their advocate within the company… Show more
• Built strong relationships with customers by acting as their advocate within the company and provided personalized support
• Identified opportunities to up-sell or cross-sell products or services to customers based on their needs and usage patterns

United States

• Coached, trained, and lead a team of Customer Success Managers and Coordinators
• Owned the market-level customer orientation experience, ensuring that the team executed comprehensive preparation to deliver a smooth transition experience, and setting the bar high for the customer experience
• Owned product and program adoption goals, diagnosing if regional go-to-market plans were effective and adjusting/iterating where necessary
• Responsible for ensuring company objectives & KPIs were… Show more
• Responsible for ensuring company objectives & KPIs were met by direct reports
• Managed and created operational processes and efficiency from conception through implementation and ongoing facilitation

Chicago, Illinois, United States

- Responsible for multi-unit studio operations and revenue growth. - Strategically hired and onboarded studio teams to deliver on company programs and initiatives to increase profitability.- Oversaw budget planning, strategy development, and community outreach. Expanded client base by implementing regular events and workshops.- Delivered against.

Las Vegas, Nevada, United States

Starred in various full scale production shows performing in Las Vegas, Reno, and Niagara Falls Ontario.

Miami/Fort Lauderdale Area

Starred in various full scale production shows performing onboard CCL cruise ships.

Starred in various full scale production shows performing onboard HAL cruise ships.

Starred in various full scale production shows performing onboard RCCL cruise ships.

Chicago, Illinois, United States

- Liaised with vendors and clients serving as point-man for claims handling concerns and requests- Recorded and managed incoming claims- Provided assistance to clients regarding insurance policies and coverage- Produced accurate documentation and organized resources to smoothly execute claims handling from start to finish

Chicago, Illinois, United States

- Performed general human resource functions- Scheduled, organized, and executed team building/employee appreciation events- Assisted Recruiting Specialist with scheduling candidate interviews- Provided daily assistance to employees regarding payroll issues, policies, and miscellaneous questions- Created and maintained spreadsheets containing firm-wide.

Morton Grove, Illinois, United States

- Utilized Microsoft Access and Excel to load data tables for an in house web application obtaining replacement parts for company products- Created graphic arts by linking table data to product graphics and enhancing the images thru MS Paint- Provided exploded product graphics and parts lists to be used by sales representatives for marketing of genuine.

Bachelor Of Music, Vocal Performance

50 Hour Yoga Sculpt Certification, Yoga Teacher Training/Yoga Therapy

200 Hour Yoga Certification, Yoga Teacher Training/Yoga Therapy

E-Ryt 200