Jenny Fields Email & Phone Number

• Assisted with the development of Owner’s Information for a start-up company due to contract transfer by offering suggestions for new processes, and troubleshooting new programs like Adobe FrameMaker, Adobe Experience Manager, and Blaise to ensure proper use of DITA XML to produce high-quality publications• Researched, developed, and maintained a variety of content for all Stellantis vehicles, including safety features, electrical systems, and all interior features, while collaborating with engineers to ensure information accuracy to achieve the highest level of customer satisfaction • Developed training documentation for new authors on proper DITA XML usage and the utilization of the Adobe FrameMaker authoring system • Led a team of authors through the development process for each publication through proper training of new equity, addressing engineering requests and concerns, and ensuring all deadlines were met

Clinton Township, Mi

• Researched, developed, and edited Owner’s Information for Fiat Chrysler Automobiles, totaling 80-150 deliverables each month• Developed a more comprehensive process and report for vehicle validations for both pre-production and production vehicles to ensure that consumers are provided with the most accurate and up-to-date information possible • Assisted with the creation and development of the first Essential Information Guide to support In-Vehicle Help development for 10 vehicles beginning in the 2018 model year• Assisted with the development of a new, more thorough, training program for new authors to contribute to the increase in overall quality of Owner’s Information that is delivered to Fiat Chrysler Automobiles