Jenny Harrison Email & Phone Number

Remote

-Independently provides direct support to medical professionals, consumers, and internal employees; -utilizing programs such as Zendesk, JIRA, Iterable, and Looker.-Resolves 100+ Sales and Customer Support tickets weekly, managing a resolution rate of 90% daily.-Educates internal and external users, as the subject matter expert, on best practices and functions of the website, products, and solutions.-Supports Engineering, Data Operations, and Sales by identifying, triaging, and escalating bug issues.-Utilizes and analyzes data to investigate and resolve website, product, and account concerns.

Remote

Seattle, Washington, United States

-Continual focus of deepening customer relationships by providing support with remote partners.-Proactively problem solve to improve customer experiences, reduce escalations, and develop process improvements.-Provide customer support across multiple platforms via 100 daily calls, text, chat, and emails.

Seattle, Washington, United States

Cheney, Washington

-Coordinate and develop all aspects of events for prospective students, with attendance up to 150.-Partner with campus departments to maintain interdepartmental relations and develop cross-functional programs.-Assist with managing, scheduling, and training of the EWU Visitors Center, 20 student staff, and 15 volunteers.

Cheney, Washington

Cheney, Washington

-Oversee and coordinate roughly 20 events each month, supervising 16 student employees and 3 event facilities.-Manage all production elements with clients and partners to determine event details, assign personnel, and establish needed technical equipment.-Troubleshoot technological difficulties and program logistics.-Problem solve and delegate in high stress, fast paced conditions; ensuring client satisfaction and program success.

Christiansted, St. Croix, Us Virgin Islands