Jenny Lane Email & Phone Number

Worked with a variety of large clients to create event sites, many times on short deadlinesCreate customizations and layouts for clients and internal site based on design in Photoshop, Figma, and Adobe XD in Event360Become certified in different platforms including Swoogo, RainFocus, and Cvent and identify weaknesses then find workarounds to circumvent any issues we will run into that prevents our clients from achieving their desired look and functionalityCreate documentation for workarounds in 3rd party products as well as for templates that will help speed up production

Consult with clients to better leverage the Blackbaud product they are using to their advantage and when a solution is not built into the product develop, test, and apply customizations to meet their needs (HTML/CSS/JS/API)Plan and record billable hours each month with retainer clients and single project clientsCoordinate with Design, Project Managers, Support, Data Integration, and other internal teams to deliver implementations and customizationsDevelop and host training for specific client needs so they are able to navigate the backend of the product they are using (reporting, event creation, donation management, editing js customizations, etc)Ensure clients are using hours before they expire, closing projects to meet goals, forecasting projects each month to meet team goalsCreate trainings and insights that I can present to my team to build overall product knowledge and offeringsCreate responsive layouts from photoshop comps or based on client requests

Consult with clients on design issues they are not able to resolve through the user interfaceProvide design solutions for Sphere/BBNC/LuminateAdd custom coding to sites for projects ranging from 1 – 6 hours for custom HTML/CSS/JSTrain analysts on best practices when making edits to HTML/CSSCreate training materials for both clients and analystsCreate reusable code that can be accessed in Blackbaud’s KnowledgebaseCoordinate with designers, engineers, and support leads to find the best solution for the client