Jenny Munson Email & Phone Number

Asheville, Nc, Us

Greater Asheville

Asheville, North Carolina, United States

Asheville, North Carolina, United States

- Benefits, HR Programs, & Leaves Administration- Safety Program & Workers Compensation- Systems, Data & Metrics Reporting- Payroll- Employee Engagement & Training Events- Internal Communications- Process Development & Process Improvement

Asheville, North Carolina Area

- Lead the rollout of an HRIS implementation- Fully supported timekeeping and payroll functions, benefits management, and program administration.- Data reporting, analytics, and visualization for HR metrics.- Project lead the creation and rollout of an Employee Health and Safety program- Crafted employee engagement initiatives, company communications, visual client-branded materials, and training presentations.- Developed process documentation and user guides for HR, safety, and personnel management policies and programs.

Austin, Texas Area

- HR Operations role. - Designed, developed, and communicated programs relating to wellness, benefits, and safety. - Managed planning, contracts, vendor interface, and invoicing for projects and events. - Managed annual budget of $300,000 between employee health, recognition, and safety programs.- Product owner and subject matter expert for an internal emergency notification system, powered through xMatters.- Reported and tracked workers compensation claims. - Site Leader and coordinator for crisis management response procedures, training, and workers compensation reporting.- Created internal communication and engagement content and materials to reach employees regarding programs, policies, and events.- Handled record-keeping and process documentation for both interdepartmental and employee-facing policies and procedures.

- Live operations role, supporting company products, tools, and functions.- Facilitated the achievement of department service level goals through live workforce scheduling and live queue management.- Point of contact for emergent customer and business impacting issues on a global scale.- Developed and maintained CS related reports, providing visual, detailed, and data-backed analysis of trends or impact of events/incidents.- Maintained daily schedules for Customer Service agents in a workforce management tool (IEX).

- Directly managed teams of up to 26 dynamic Customer Service representatives. - Provided coaching in group and 1x1 settings focused on improving job performance, navigating change, and building a supportive and inclusive team environment.

Handled escalated complex account issues and assisted customers – applied exceptional customer service skills while protecting the integrity of company products and intellectual property.

Austin, Texas