Jenny Russo Email & Phone Number

Whippany, New Jersey, United States

Piscataway, Nj

Prevent bank losses by adhering to Chase security and audit procedures. Maintain confidentiality of bank records and client information. Research banking guidelines and statutory requirements to stay updated on new laws and regulatory requirements, as well as ensure that all branch employees have appropriate knowledge of current policies and procedures and are implementing them consistently. Process sales referrals and promote bank services and products, resulting in branch sales increase… Show more Prevent bank losses by adhering to Chase security and audit procedures. Maintain confidentiality of bank records and client information. Research banking guidelines and statutory requirements to stay updated on new laws and regulatory requirements, as well as ensure that all branch employees have appropriate knowledge of current policies and procedures and are implementing them consistently. Process sales referrals and promote bank services and products, resulting in branch sales increase. Schedule staff in accordance to branch needs. Directly show coach tellers for proper sales and operational performance. Work in collaboration with branch manager to effectively manage branch staff. Balance daily cash deposits and bank vault inventory with a zero error rate and supply tellers with coin and currency as needed. Report monthly overages and shortages to upper management, identify inefficiencies and make recommendations for process improvements. Show less

Staten Island, New York

Shared product knowledge with customers while making personal recommendations. Educated customers on the variety of loan products and available credit options. Delivered prompt, accurate and excellent customer service. Verified that all operational and procedural standards were maintained on a daily basis. Worked as a team member to provide the highest level of service to customers. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Delivered… Show more Shared product knowledge with customers while making personal recommendations. Educated customers on the variety of loan products and available credit options. Delivered prompt, accurate and excellent customer service. Verified that all operational and procedural standards were maintained on a daily basis. Worked as a team member to provide the highest level of service to customers. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Delivered informational sales presentations to potential clients and exceeded personal sales goals consistently. Show less

Staten Island, New York

Collaborated with team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually… Show more Collaborated with team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Show less