Jenny Small

Jenny Small Email and Phone Number

Senior Consultant @ ICE
Leander, TX, US
Jenny Small's Location
Leander, Texas, United States, United States
Jenny Small's Contact Details

Jenny Small personal email

n/a
About Jenny Small

Experienced customer service and people manager with a demonstrated history of working in the financial services industry. Skilled in Call Center management, Collections, Mortgage Servicing, MERS, Team Building, Employee Development, Regulatory Requirements, and Management.

Jenny Small's Current Company Details
ICE

Ice

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Senior Consultant
Leander, TX, US
Website:
ice.com
Employees:
11549
Jenny Small Work Experience Details
  • Ice
    Senior Consultant
    Ice
    Leander, Tx, Us
    View
  • Black Knight
    Msp Product Consultant Ii
    Black Knight Oct 2020 - Present
    View
  • Celink
    Compliance Change Management
    Celink Mar 2020 - Oct 2020
    Austin, Texas Metropolitan Area
    View
  • 360 Mortgage Group, Llc
    Assistant Vice President Loan Servicing
    360 Mortgage Group, Llc Sep 2015 - Oct 2019
    Austin, Texas Area
    View
  • 360 Mortgage Group, Llc
    Customer Care Supervisor
    360 Mortgage Group, Llc Sep 2015 - Sep 2016
    View
  • Corelogic
    Tax Contact Center
    Corelogic Jan 2015 - Sep 2015
    Austin, Texas
    View
  • Onewest Bank
    Assistant Vice President
    Onewest Bank Mar 2011 - Dec 2014
    Manage divisional audit inquiries, regulatory reviews, risk managment and compliance reviews. Direct team of employees and perform business analysis as needed.
    View
  • Onewest Bank
    Supervisor
    Onewest Bank Nov 2009 - Mar 2011
    Managed call center team of employees including training and development. Routinely reviewed audit inquires and performed internal audit functions as well as direct interaction with customers in escalated situations.
    View
  • Indymac Bank
    Call Center Representative
    Indymac Bank Aug 2008 - Dec 2009
    Handled inbound and outbound phone calls from mortgage customers regarding general customer service, default, collections, and loss mitigation inquiries. Served as team lead and routinely assisted with customer escalations, employee development, and additional managment responsibilities.
    View

Jenny Small Skills

Banking Mortgage Lending Mortgage Banking Credit Loss Mitigation Mortgage Servicing Loans Call Centers Credit Analysis Risk Management Customer Service Call Center Administration Customer Service Management Regulatory Requirements Data Analysis Business Process Improvement Underwriting Sql Microsoft Excel Management Incentive Programs Loan Origination Process Improvement Team Building Employee Training Mortgage Servicing System Loan Servicing Leadership Residential Mortgages Microsoft Office Training Government Loans Mers Portfolio Management U.s. Federal Housing Authority Team Leadership Business Analysis Real Estate

Jenny Small Education Details

Frequently Asked Questions about Jenny Small

What company does Jenny Small work for?

Jenny Small works for Ice

What is Jenny Small's role at the current company?

Jenny Small's current role is Senior Consultant.

What is Jenny Small's email address?

Jenny Small's email address is je****@****kfs.com

What schools did Jenny Small attend?

Jenny Small attended Le Cordon Bleu College Of Culinary Arts-Austin, Austin Community College, Discovery.

What skills is Jenny Small known for?

Jenny Small has skills like Banking, Mortgage Lending, Mortgage Banking, Credit, Loss Mitigation, Mortgage Servicing, Loans, Call Centers, Credit Analysis, Risk Management, Customer Service, Call Center Administration.

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