Jenny Spellman Email & Phone Number

Knoxville, Tennessee, United States

Orchestrated operational facets of a retail souvenir photography enterprise spanning 35 locations, yielding consolidated revenue surpassing $8 million dollars.Analyzed financial performance metrics using P&L statements to inform decision-making.Provided guidance and mentorship to Site Managers in financial assessment methodologies.Implemented cost control measures to optimize labor expenditure while sustaining operational efficiency.Acted as the primary point of contact for partner organizations, resolving issues promptly.Led cross-functional teams to set up new sites, achieving on-time start-up, cost savings, and revenue growth.Developed and executed project plans, including scope, schedule, budget, and resource allocation.Proactively identified and mitigated risks, resulting in very high client satisfaction and reduced downtime.Analyzed market trends to identify new business opportunities and drive revenue growth in the region.

San Antonio, Texas Area

Monitored site profitability and consistently exceeded Key Performance Indicators (KPIs).Provided unparalleled customer service, enhancing overall customer satisfaction.Spearheaded recruitment, training, and performance evaluation processes.Oversaw sales operations, inventory management, cash reconciliation, and customer service activities.Maintained a track record of positioning the site as the leading performer in the company's North American market.Cultivated strong relationships with host organizations, driving business growth initiatives.Ensured the seamless functionality of equipment and facilities through proactive maintenance.Managed procurement activities, sourcing necessary equipment, parts, and supplies.Provided comprehensive training and support to new and struggling sites across the United States.Engaged in strategic planning activities to anticipate market trends and identify growth opportunities.

San Antonio, Texas Area

Led business operations pertaining to production, pricing, sales, and service execution.Conducted comprehensive reviews of financial statements and performance metrics.Directed financial and budgetary initiatives to optimize resource allocation and enhance operational efficiency.Cultivated client relationships, driving customer loyalty and retention.Managed accounts payable and receivable processes proficiently utilizing QuickBooks.

San Antonio, Texas, United States

Analyzed and reported Key Performance Indicator (KPI) data to assess productivity and goal attainment.Managed comprehensive accounts payable and receivable processes.Oversaw staff management activities, including recruitment, hiring, training, and performance evaluation.Formulated and executed departmental policies, goals, objectives, and procedures.Facilitated media inquiries and cultivated strong relationships with stakeholders.Implemented environmental management and sustainability programs.Engaged in strategic planning initiatives to anticipate market trends and identify growth opportunities.

Guanaja, Honduras

Lead scuba, kayak, and hiking tours safely, taking into account guest skill levels and environmental concerns. Give briefings based on conditions.Conduct resort, boat, and scuba equipment maintenance.Formulate, coordinate, and direct marketing activities and policies to promote products and services.

New Orleans, La

Managed front desk operations, providing exceptional customer service.Coordinated patient intake processes and liaised between clients and veterinary staff.Managed electronic medical records system and handled financial transactions.Schedule appointments, and maintain and update appointment calendars.Manage automated customer engagement software.

Bastrop, Tx

Acted as the primary point of contact for community members and stakeholders.Orchestrated marketing and social media campaigns to raise awareness of programs and fundraising initiatives.Managed staff effectively and conducted recruitment and training.Grant writing and fundraising for our annual giving campaign.

San Antonio, Tx

Developed and managed registration, cataloging, and record-keeping systems.Ensured compliance with industry and governmental regulations.Collaborated closely with department heads to coordinate travel arrangements for animals.Spearheaded the acquisition of necessary permits and ensured adherence to regulations.

San Antonio, Texas Area

Conducted engaging group tours to educate the public about wildlife and conservation issues.Managed the care and distribution of sanctuary animals and executed administrative duties.Planned and orchestrated fundraising events and achieved notable success in fundraising efforts Grant writing and major giving requests, raising over $500,000 in the first 6 months.