Jenny Muir Email & Phone Number

The Trafford Centre, England, United Kingdom

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

• Leads a diverse team to meet commercial business goals through operational success, mentoring and feedback conversations.• Sets team up to deliver an exceptional customer service• Applies creative solutions to optimise work processes and improve customer experience• Identifies scheduling opportunities, to maximise team performance and minimise wait times • Focuses on what matters when delivering morning briefings

• Provides high standard of customer service• Advocates and connects with Apple’s values• Implements creative ways to increase awareness of Apple’s services• Manages and oversees repairs and workflow in the Repair Room• Works as part of a team to cultivate a positive working environment• Motivates both Genius Admin and wider Genius Bar team to drive results• Facilitates and curates training opportunities to encourage awareness and engagement from wider store team

• Manages confidential reports and projects • Planned and organised multiple projects simultaneously• Scripted test cases to meet business requirements • Successfully managed multiple competing priorities to ensure all milestones are met in a timely manor • Ensured projects were planned and organised effectively• Built relationships on a global platform and leveraged relationships to support business needs • Provided and solicited feedback to aid the development of team and to improve success of project

• Plans and executes clothes swap events in Sheffield • Manages team of volunteers • Markets and promotes event to ensure maximum outreach • Partners with charities and non-profit organisations to fundraise on their behalf

Meadowhall

• Advocates for Apple’s Values, including leading Inclusion and Diversity sessions• Ensured learning and training content is accessible to the whole team.• Simplified workflow for different Apple Retail roles through the creation of Learning Packs• Lead and collaborated with training mentor groups and delegated work to optimise training session availability across all areas of the store and the market• Strategised and implemented an efficient plan for scheduling morning team meetings• Gives and actively seeks feedback to aid the development of others and to take ownership personal development• Drived quarterly business focuses through recommended training, downloads and leading through others