Jenny Leong-Bolosan Email & Phone Number

● Act as key decision maker on day to day business decisions that impact revenue● Interface with key stakeholders for weekly client meetings to recommend and implement changes that impact website and conversion path● Ensure timely and successful delivery of solutions according to customer needs and objectives● Adjust campaign workflows as needed to accommodate product launches, supply chains and market conditions● Analyze product performance and sell-through velocity to plan promotional calendar to inform product replenishment and operational resource allocation ● Run and present inventory analysis for replenishment orders with client

Greater Los Angeles Area

● Manages client expectations for operations and day-to-day needs for clients such as PAIGE, MDNA SKIN, Charming Charlie, and Junkfood Clothing● Works with eCommerce platforms such as Shopify, Magento and Orchard● Creates tickets in JIRA to assign tasks to internal team (e.g creative, engineering, content, catalog)● Generates reports for clients and uses Report Manager, Tableau and Google Analytics (e.g inventory reports, sales reports) to review current business performance● Organizes and leads weekly operation meetings with clients to discuss upcoming promotions, product launches, and website feature enhancements ● Troubleshoots site issues and tests new website features on Pre-Production environments● Monitors order flow and inventory status using Deposco and Logicbroker

Greater Los Angeles Area

● Provided customer service over phone, chat, and email for 10+ eCommerce brands● Communicated with clients regarding customer appeasements and escalations● Acted as customer service lead for clients such as Juicy Couture, PAIGE, and NYDJ● Worked on designated customer service teams for specific clients such as Frye and Igloo● Trained new hires on brand knowledge and how to preform day-to-day customer service tasks

Orange County, California Area

● Conducted daily chat-ins and zoned associates accordingly to meet demand and make daily sales● Reviewed and edited employee timecards and approved payroll on a weekly basis● Directed a team to update monthly floor set and dress mannequins with new products● Created a weekly Top 20 Report of best selling items in the store using Microsoft Excel

Orange County, California Area

● Update hourly sales and goals required to make daily sale goals. ● Delegate tasks to team members in place of supervisors. ● Count out and close registers.

Greater Los Angeles Area

● Complete transactions quickly and accurately. ● Provide exceptional customer service. ● Apply product knowledge to make sales and effectively meet store sale goals.