Senior Process Associate
Current• At Release point, obtain the medical records from the hospitals and healthcare providers by sending requests via fax/email/mail .• The primary uses of the records are for long-term care insurance, disability benefits, insurance claims, and accidental claims.• We receive patient and facility information from onshore to our internal tools.• Selecting the facility (or hospital) where the patient was seen for medication and based on the client requirements and type of records.• Verifying the facility information through an internal database, giving facilities a call, conducting an internet search, and updating the information with the original source.• Sending medical records requests to the facilities by following the guidelines of the facility.• Meeting all designed performance metrics on a daily basis and maintaining production goals. • Retrieving the medical information as per client specification from patient medical records such as physicians notes, lab reports, procedures and diagnoses. Insurance companies• Performing assigned duties. • Converting the raw medical data based upon clients requirement.