Jenny Cusano-Smith Email & Phone Number

Lake Mary, Fl, Us

Heathrow, Florida, United States

Heathrow, Florida, United States

▫ Achieved 109% for FY24▫ Maintain and develop team towards team and individuals goals ▫ Co-Lead Global Renewal Enablement Initiatives - RenewIt Lives | Role Plays | Product Campaigns▫ Lead AMS Winback & Risk Mitigation Team▫ Talent Development & Rep Mentorship Programs▫ Establish and nurture existing customer relationships and partner relationships▫ Identify and drive new business pipeline▫ Drive towards 95% NRR▫ Individual development goals and planning

Heathrow, Florida, United States

• Provide renewal account manager services overseeing the California Large Enterprise Territory• Team Lead – California Large Enterprise Territory – organize team meetings, one on ones, review pipeline, quota achievement and goals. • Meet or exceed Individual/Team Sales Quota – Quarterly/Annually• Facilitate Business Review Calls to assess customer experience, current usage of Veritas products, updates/changes to current IT environment and identify growth opportunities.• Collaborate with Internal Veritas Departments for product use accuracy, support and new sales opportunities.• Engage and organize meetings with Veritas Partners and Distributors. • Regularly assess risk in accounts and proactively engage with customers at risk of leaving.• Create and document sales/renewal quotes, process orders and pull historical reports from internal CRM software. • Analyze lost business and develop a plan of action to win back customers.• Prepare and present on operational enablement – new hire training and continued education on internal systems.• Forecast business quarterly with high degree of accuracy.

Heathrow

•Process & Policy communications for America’s Renewal organization. •Facilitate and enable organizational best practices to America’s West District teams through weekly meetings and trainings. •Monitor/Report/Present weekly, quarterly, half and full year Forecast for West District America teams. Identifying decreased pipeline or gaps to plan, help to de-Risk end of Quarter high value orders, assist with organizational escalations. •Create and manage weekly Newsletter communications globally. •Global strategy meetings to create and enable Policy communications.

Heathrow, Florida

Retention-Renewal Account Manager for HEDG Public Sector - Healthcare, Education and Government for East Central Territory - DC, VA, MD, DE, FL, OH, TN, KY• Team Lead - April 2016 - January 2018 - Forecast to Plan for team and individual team members, Identify gaps to plan with in current quarter, facilitate team meetings, collaborate with Lead peers and team coaching/enablement on best practices. •Managed Renewal Opportunities in Healthcare Central Region and HEDG East Central. Top accounts include: Ascension Health, Cerner, Texas Children's Hospital, Bon Secours, Sentara, INOVA Health, Baptist Health• Project manage large renewal installment agreements, assist in facilitating communications between Field team, Engineers and Product Specialists, Partnerships and End User.• Manage Dell Partner PO Portal.• Government-State Contracts - GSA • Partner Account Management with Vendors - Resellers & Distributors• Achieved 150% consecutive quarters• Top Public Sector Retention Account Manager of FY 18 Q1• Top Public Sector Renewal Rep of FY16 Q3• Leadership & Mentorship Program•. C-Level & S.R. VP level selection for Round-Table discussions. • Produce accurate and timely business forecasts utilizing Salesforce.com• Proficient and Competent with Oracle databases 11i, r12 & CX platforms. • Ensure customer support issues are escalated to the appropriate department and monitored to resolution.

Orlando, Florida Area

Initiate and facilitate communications with vendors for start-up pediatric practice with core focus on family interaction and customer service. Directly working with the practice physician to ensure American Academy of Pediatrics practice start up compliance. • Weekly meeting with physician to discuss time-line for the practice start-up. • Creative solutions planning for patient/family interactions with physician. • Practice branding • Source vendors and obtain contracts and/or quotes for office location start up; i.e. Internet/wireless, phones, office products & furniture, human resources, pay roll & taxes, website, marketing, etc

Lake Mary, Fl

Educating and providing Compounding Pharmacy solutions for doctors and their patients in such specialties as: Bioidentical Hormone Replacement Therapy (BHRT), Anti-Aging, Women's Health, Men's Health, Urology, Orthopedics, Dermatological, Dentistry, Cosmetic & Plastic, Senior Citizens/Geriatrics, Podiatry, etc.• Manage clientele base with goals to increase prescriptions and order quantities. • Provide educational solutions for use of compounding pharmaceuticals. • Create and manage social media coverage for increased exposure, marketing and company branding. • Develop client satisfaction campaigns and surveys.• Manage company branding and marketing through social media, advertising and promotions.

Orlando, Florida Area

• Assist clients with PracticeDock to effectively and creatively market their business on LocateADoc.com.• Provide a high level of customer satisfaction.• Conduct training and quarterly reviews with clients to ensure they receive an ROI - Return on Investment.• Company trainer for new hires. • Generate added revenue from additional products.• Maintain up-to-date product knowledge.• Secure Referrals and Testimonials from clients.• Organize & participate in Webinars.• Utilize Salesforce: Management of client and account history; Manage documents, contracts, emails and reports. • Assist with Social Media knowledge to incorporate within clients business model.

Bachelor Of Arts, Psychology

A.A., Psychology

Education record