Jenny Lamy Email & Phone Number

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice.Core Responsibilities:Responds quickly, competently, and courteously to a myriad of student and faculty inquiries in person, by telephone, email, and live chat.Troubleshoots various technical issues related to the university's learning management system (LMS) and tools used within, such assisting with how to login, change their password, access their courses, view course content, etc.Helps guide instructors and students on the technical use of various features and functionality of the university's learning management system (LMS) and tools used within.Collaborates with LMS Administrators and Instructional Designers to resolve course content or LMS related issues.Troubleshoots compatibility issues with students in regards to file formats to ensure successful uploads for assignments, proctored exam technology to take exams, and other technical features and tools to help students succeed at using the university's learning management system (LMS).Assists faculty in regards to resolving basic technical issues, utilizing their courses, student concerns, and general LMS concerns.Assists students with general information inquiries regarding FIU Online, otherwise refers them to the proper academic unit.

Jellyvision ALEX®, is on a mission to improve lives by helping people choose and use their benefits.Core Responsibilities:Configure internal tools (Salesforce, Jira, Clockify) for customers and projects while documenting technical problems in software.Draft clear and comprehensive policy documentation, including terms, conditions, coverage limits, and exclusions, to enhance transparency and facilitate clients' understanding of their insurance packages.Collaborate with cross functional teams to define tools, products, and processes to build, review, and deliver custom versions of ALEX and other Jellyvision SaaS products for customers.Manage the product life cycle from inception to launch including user feedback and product update to ensure a seamless customer experience.

Founded in 1999 and headquartered in Brooklyn, NY, Uncommon Goods offers remarkable designs by independent makers, and we do it with a positive impact on both people and our planet.Core Responsibilities:Supervise fast-paced call center work to facilitate high volume of daily customers using multiple internal databases and systems. Collaborated with a recruitment team of 5 employees with onboarding and interviewing process across customer service and customer merchandise team. Evaluate employee recorded phone calls with customers to enhance quality control by 10%. Coach a team of 10 members in techniques necessary to complete job tasks by providing phone etiquette training.Provide ongoing customer support via email and phone channels.Collaborate closely with cross-functional teams, including product, operations, and finance, to align customer service strategies with business goals and ensure the long-term profitability of the product.

CA Ventures (“CA”) is a global, vertically integrated real estate investment management company operating across the United States and Europe.Core Responsibilities:Monitor local rental market trends and competitor pricing.Track and report property occupancy rates and leasing activity.Maintain accurate and organized records of tenant interactions, applications, and lease agreements.Provide excellent customer service to current and prospective tenants.Address and resolve tenant inquiries, complaints, and issues promptly.Maintain positive relationships with tenants to encourage lease renewals.Utilize online platforms, social media, and traditional advertising methods.Prepare and present lease agreements to prospective tenants.Explain lease terms, conditions, and policies.Ensure all necessary documentation is signed and properly filed.

CA Ventures (“CA”) is a global, vertically integrated real estate investment management company operating across the United States and Europe.Core Responsibilities:Conduct tours of the property for prospective tenants.Highlight key features and amenities of the property.Answer questions and provide information about the property, neighborhood, and rental terms.Create and distribute marketing materials to attract potential tenants.Utilize online platforms, social media, and traditional advertising methods.Update property listings with current availability and pricing.

Bachelor Of Science - Bs, Cybersecurity

Bachelor Of Arts - Ba, Business Administration, Management And Operations