Jenny L. Email & Phone Number

New York, New York, United States

Report to Vice President, Solutions Design & Enterprise Sales. Design program strategy, foundations and innovative service solutions for new and existing Strategic Meetings Management clients to optimize conversion of revenue generating opportunities. Collaborate with internal stakeholders - regional and global - to create streamlined Meetings solutions.Lead new business efforts and manage full sales life cycle initiating new business opportunities through diverse channels, understand client business issues, develop compelling and creative proposals in line with client strategies.Mentor Account Management function to evaluate, innovate, and grow existing client solutions.Deliver thought leadership initiatives to improve profitability, processes/procedures, and service excellence.

Greater New York City Area

Reported to Executive Vice President as a member of the North American Leadership Team. Maintained responsibility for Operations/Account Management of $6.5M sales budget. Led NY business through acquisition transition to BCD Meetings & Events. Shepherded business critical projects through challenging pandemic time period.

Greater New York City Area

Reported to President of Americas. Achieved four promotions to lead Core Operations servicing three of the “Big Four” professional service firms and nine of the top 15 global investment banks. Managed 30-person team of Operations/Account Management Professionals with responsibility for $5.8M sales budget. Ensure margin percentage targets while driving process efficiency in line with account profitability. • Strengthen and align global offerings, delivery, and strategy across core markets in New York, London, Switzerland, and Singapore.• Evaluate and guide all new client acquisition and commercial decisions from an operational delivery perspective; deliver resource planning, client implementation planning, develop client service level agreements and deliverables.• Lead operational strategy and delivery; manage resource and measure against client and internal key performance indicators; set operational delivery standards and measurements.

Greater New York City Area

Reported to President of Americas. Management Team Member. Led 3 teams, 25 Operations Professionals. $3.5M net sales budget.• Account Director for highest producing accounts at $1.25M in net sales including Finance, Professional Services, and Beauty industries through account strategy, growth, and operational service delivery. • Created/implemented enhanced business and client analytics to track key metrics, trending, and value; identified and solved global reporting issues affecting revenue and client measurements. • Boosted commercial opportunities valuing more than $100K annually by managing mutually beneficial supplier partnership agreements measured by increased service delivery standards and savings metrics.• Built strong team bench strength; managed recruitment and hiring process; delivered continuous learning and development opportunities including formal on-boarding and training programs; created standardized company policies and procedures.

Ny, Ny

Reported to President of Americas. Led a team of 6 Venue Procurement Consultants to exceed service level agreements with high performance. Cultivated consultants’ knowledge of accounts, marketplace, daily operations. Measured key performance indicators.• On-boarded top producing Fortune 100 financial firm with key client stakeholders; developed implementation plan; established service level agreements, performance measurements, and processes. • Strategic support to Account Director and key client stakeholders; identified trends and buying opportunities; partnered with client stakeholders in development of master service agreements.• Compiled and presented data insights, trends, and opportunities for quarterly customer leadership discussions and key supplier discussions; produced and reviewed monthly and semi-annual financial and trend reports.• Managed internal supplier calendar to grow team marketplace knowledge and maintain strong partnerships; organized client entertainment/educational events.

Ny, Ny

• Drove client savings of 14% for Financial Services account; managed 55% of account activity valuing 75% of account net sales.• Trained and mentored Venue Procurement Consultants in daily operations, multiple technology platforms, negotiation tactics, marketplace knowledge, client and supplier communication skills; participated in annual performance reviews. • Attended supplier events, supplier presentations, and venue familiarization trips to enhance domestic and international marketplace knowledge and maintain strong supplier partnerships contributing to positive results for clientele.

Ny, Ny

• Exceeded performance measurements of 12% savings target by consistently communicating with clients and suppliers to manage expectations, build partnerships, and deliver to service level agreements with excellence. • Partnered with Financial and Professional Service client accounts to qualify and secure venues for meetings and events within the US; assessed venue suitability, negotiated rates, and delivered favorable contract terms to clientele.

Reported to Regional Director and managed Catering Coordinator. Sell/service $2.52M client base. High touch client service, tailored planning approach, vendor and supplier management, contract negotiation. • Acquired, retained, and revitalized business to obtain sales goal of $2.52M per 12-month sales period. • Fostered strong client and business relationships; built clientele through networking and solicitation efforts; attended monthly industry functions, entertained clientele weekly, planned and executed quarterly client appreciation events.

Partnered with Sales Managers to manage clientele contracted to utilize 10-50 peak guest rooms, function space, and banquet food and beverage. Serviced 10-30 contracted groups per month.• Employed industry knowledge, contractual and budgetary understanding, and function space familiarity to guide clients in the planning process; organized and communicated event details to all necessary parties pre and post event.• Utilized client feedback to enhance future experiences of clients and grow future revenue.

Supported a team of five Catering Managers. Assisted in the event planning process in entirety. Communicated effectively with Catering Managers and clientele to convey essential information daily to hotel operations.• Solely managed corporate and social events with up to 30 attendees.• Partnered with Catering Managers in developing marketing strategies to increase revenue.