Jenny Le Email & Phone Number

Orange, Ca, Us

Orange, California, United States

Politely handle both in-person and telephone complaints and requests from more than 50 customers dailyPerform regular assessments regarding customer complaints to generate suggestions that improved customer satisfaction and retentionHelped with scheduling, received payments, and prepared end-of-day reportsActively worked to display a courteous and empathetic attitude to customersMaintained up-to-date customer records in Salesforce while interacting with customers across email and phone

Resolved customer complaints or issues to strengthen store reputation and grow customer retention.Provided high-quality customer service to optimize customer purchasing and payment process.Performed all support tasks such as cleaning cases and equipment, and restocking display cases.Worked on registers daily to authorize returns and exchanges, and audit receipts.Greeted customers, provided information for specials and promotions, and setup advertisement displays for new incoming merchandise, beverages and bakery items.

Costa Mesa, California, United States

Maintained and built relationships with 100+ customers daily, providing exceptional customer service and efficient product deliveries daily.Provided customer assistance and dealt with difficult customers. Actively encouraged customers to buy more or to buy specific things to achieve sales goals. Had good attention to detail and strong relationship building skills.

Costa Mesa, California, United States

Resolved customer complaints or issues to strengthen store reputation and grow customer retention.Provided high-quality customer service to optimize customer purchasing and payment process.Performed all support tasks such as cleaning cases and equipment, and restocking display cases.Worked on registers daily to authorize returns and exchanges, and audit receipts.Greeted customers, provided information for specials and promotions, and setup advertisement displays for new incoming merchandise, beverages and bakery items.