Jenny P Espana Email & Phone Number

United States

As a Business Development Manager at Binary Stream, I spearhead efforts to drive business growth by identifying and nurturing new opportunities. My role involves crafting personalized outreach strategies to generate qualified leads, build long-lasting client relationships, and align our ERP solutions with customer needs. I work closely with cross-functional teams to provide tailored financial management tools that enhance operational efficiency and scalability for businesses. Through a… Show more As a Business Development Manager at Binary Stream, I spearhead efforts to drive business growth by identifying and nurturing new opportunities. My role involves crafting personalized outreach strategies to generate qualified leads, build long-lasting client relationships, and align our ERP solutions with customer needs. I work closely with cross-functional teams to provide tailored financial management tools that enhance operational efficiency and scalability for businesses. Through a consultative approach, I focus on delivering value-driven solutions that empower clients to achieve their strategic goals. Show less

Atlanta, Georgia

As a Front-End Manager/Supervisor, I oversee a team of over 70 associates, ensuring exceptional customer service and adherence to company policies. My responsibilities include scheduling, training, supervising staff, and assuming the role of Store Manager on Duty in their absence (MOD). I handle sales transactions, refunds, voids, and generate accounting reports, maintaining accuracy in payroll and data entry. Through effective leadership and communication, we achieved top customer satisfaction… Show more As a Front-End Manager/Supervisor, I oversee a team of over 70 associates, ensuring exceptional customer service and adherence to company policies. My responsibilities include scheduling, training, supervising staff, and assuming the role of Store Manager on Duty in their absence (MOD). I handle sales transactions, refunds, voids, and generate accounting reports, maintaining accuracy in payroll and data entry. Through effective leadership and communication, we achieved top customer satisfaction rankings, including being the #1 store in the Atlanta division in 2013 (96.2%) and reaching the highest service score in 2018 (98.16%). 71 consecutive weeks of obtaining 100% score on all faces of the Front-End. Show less

Greater Atlanta Area

• Identify, generate, propose, and close sales opportunities• Qualify and convert sales opportunities by cold calling and emailing current and prospective customers to meet/exceed a monthly quota• Maintain a strong understanding of the industry, partner’s key priorities, and where Microsoft can add value• Be a trusted advisor with CXO level partner executives across multiple functions• Work with partner and Microsoft sales and marketing teams to ensure plans are in place for… Show more • Identify, generate, propose, and close sales opportunities• Qualify and convert sales opportunities by cold calling and emailing current and prospective customers to meet/exceed a monthly quota• Maintain a strong understanding of the industry, partner’s key priorities, and where Microsoft can add value• Be a trusted advisor with CXO level partner executives across multiple functions• Work with partner and Microsoft sales and marketing teams to ensure plans are in place for when the application is completed and launched into market Show less

Greater Atlanta Area

Azure is a comprehensive set of cloud services that developers and IT professionals use to build, deploy and manage applications through our global network of data centres. Integrated tools, DevOps and a marketplace support you in efficiently building anything from simple mobile apps to Internet-scale solutions.As an Azure Customer Success Manager I am responsible for proactively managing customer relationships to ensure that our customers realize the economic value of their… Show more Azure is a comprehensive set of cloud services that developers and IT professionals use to build, deploy and manage applications through our global network of data centres. Integrated tools, DevOps and a marketplace support you in efficiently building anything from simple mobile apps to Internet-scale solutions.As an Azure Customer Success Manager I am responsible for proactively managing customer relationships to ensure that our customers realize the economic value of their investments. As a trusted advisor my role is to educate, support and enable customers in service adoption and usage. My main goal is to develop customer relationships that promote retention and loyalty. I am focus on educating our customers on the flexibility and capabilities of Azure platform and make them successful by understanding their business needs and plans.Identify and develop relationships with decision makers and technical influencers to drive customer success and increase adoption and growth across current and high-potential accounts. Maintain a thorough understanding of the client’s industry, including industry trends, industry business processes, industry financial measurements and performance indicators, and key client competitors in their industry.Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. As a team-oriented professional, further responsibilities include support to sales and marketing campaigns. Work with regional sales team and global pipeline team to develop and grow the sales pipeline Show less

United States

Microsoft Unified Support is a new commercial support offering that is fully comprehensive with 24x7 phone support for urgent technical needs, online MS customer portals, and a one-stop shop with access to a dedicated Unified Support team of engineers with expert guidance. In an ever-expanding set of service offerings and add-ons, this new Unified Support offering help businesses stay up-and-running with advice during proactive maintenance or even break-fix mission critical times… Show more Microsoft Unified Support is a new commercial support offering that is fully comprehensive with 24x7 phone support for urgent technical needs, online MS customer portals, and a one-stop shop with access to a dedicated Unified Support team of engineers with expert guidance. In an ever-expanding set of service offerings and add-ons, this new Unified Support offering help businesses stay up-and-running with advice during proactive maintenance or even break-fix mission critical times. Presentation on Enterprise Support in the Digital Age: https://ptdrv.linkedin.com/azz5dyi Show less

Usa

Software Asset Management (SAM), is a vital set of continuous business processes that provide a system for the effective management and protection of software assets within the organization throughout all stages of their life cycle.Responsible for managing Microsoft and end customer client relationships and engagement delivery end-to-end for Top SMB Mexico accounts segment. • Compile Effective License position analysis and deliver to clients• Assist clients with software… Show more Software Asset Management (SAM), is a vital set of continuous business processes that provide a system for the effective management and protection of software assets within the organization throughout all stages of their life cycle.Responsible for managing Microsoft and end customer client relationships and engagement delivery end-to-end for Top SMB Mexico accounts segment. • Compile Effective License position analysis and deliver to clients• Assist clients with software renewals and ad-hoc licensing queries• Ensure clients are proactively managed in accordance with their agreed service levels Show less

Greater Atlanta Area

N3 is a proven, global sales execution and demand generation services firm. We work with technology, software and manufacturing companies to identify opportunities to generate revenue, help accelerate them through the pipeline and inform marketing and sales strategies with insights from customers. N3 designs and executes large-scale, outsourced sales and marketing campaigns leveraging digital marketing, tele-based sales and custom analytics. We ensure results for domestic and global… Show more N3 is a proven, global sales execution and demand generation services firm. We work with technology, software and manufacturing companies to identify opportunities to generate revenue, help accelerate them through the pipeline and inform marketing and sales strategies with insights from customers. N3 designs and executes large-scale, outsourced sales and marketing campaigns leveraging digital marketing, tele-based sales and custom analytics. We ensure results for domestic and global campaigns with our performance-based approach. Founded in 2004, N3 is headquartered in Atlanta, GA, and has offices in London, Dublin, China, Singapore, and Costa Rica. Show less

United States

The Global ISV IPDM is a business development role that aligns to SaaS partners and is accountable for driving account development and management. The IPDM provides business leadership as a strategic partner advisor. They will guide partners through their transformation journey to build new cloud capabilities & solutions that generate growth and innovation.The successful Inside Partner Dev Manager will develop deep internal and external relationships to drive partner success. The IPDM… Show more The Global ISV IPDM is a business development role that aligns to SaaS partners and is accountable for driving account development and management. The IPDM provides business leadership as a strategic partner advisor. They will guide partners through their transformation journey to build new cloud capabilities & solutions that generate growth and innovation.The successful Inside Partner Dev Manager will develop deep internal and external relationships to drive partner success. The IPDM is a strong influencer and orchestrator to align Microsoft & partner resources for business impact. The importance of the role evidences Microsoft’s deep commitment to the partner ecosystem to build a mutually beneficial business relationship. The outcome will be to drive long-term revenue, cloud consumption and digital transformation through a set of practices and solutions leading to workload and/or industry-based Co-sell. As Global ISV IPDM my focus is on Co-selling Initiatives: Identifying opportunities for joint selling with partners, where Microsoft's solutions complement the partner's offerings, and vice versa. Working together to create joint value propositions and go-to-market strategies. Analyzing partner performance and progress toward business goals, offering insights and recommendations for improvement based on data-driven analysis. Collaborating with partners to create and execute business plans that align with Microsoft's strategies and the partner's objectives. These plans often include sales targets, marketing initiatives, and activities to drive growth and customer success to achieve Top Tier Partnership. Helping partners grow ACR, Supporting and coaching the implementation of Customer Lifecycle Management strategies to maintain a baseline, reduce churn, and develop customers – all delivered through partners. Show less

Georgia, United States

Operated a cash register with 100% accuracy for various transactions, including cash, checks, deposits, withdrawals, loan payments, and international traveler’s checks. Responsible for cash Vault/Safe and cash drawer management, verifying customer identification to prevent fraud. Kept detailed transaction records and handled customer relations, ensuring proper product referrals and adherence to company policies.

Georgia, United States

Answered customer calls promptly and professionally. Managed credit card accounts, sales, balance transfers, adjustments, activations, and disputes in a fast-paced environment. Provided superior service and in-depth knowledge, earning recognition for exceptional customer satisfaction.

Georgia, United States

Bilingual professional with call center experience assisting clients with mortgage refinancing, debt consolidation, loan processing, and credit improvement. Consistently met performance goals, supported special projects, and overcame challenges. Recognized as Associate of the Month in October 2006 and April 2007 for performance, business results, and leadership. Maintained perfect attendance.Experienced in underwriting, credit checks, and organizing loan files. Sold, processed, and… Show more Bilingual professional with call center experience assisting clients with mortgage refinancing, debt consolidation, loan processing, and credit improvement. Consistently met performance goals, supported special projects, and overcame challenges. Recognized as Associate of the Month in October 2006 and April 2007 for performance, business results, and leadership. Maintained perfect attendance.Experienced in underwriting, credit checks, and organizing loan files. Sold, processed, and collected all necessary documents to close loans, ensuring optimal refinancing options and savings plans for customers. Show less

Bachelor Of Business Administration (B.B.A.), Accounting And Business/Management

Accounting