Lead a team comprising employees, contractors, and consulting partners in applying WestRock's change methodology to facilitate the adoption of a significant business system overhaul. This effort is primarily concentrated on integrating a singular ERP technology solution, complemented by auxiliary systems, through a staged, multi-year deployment. Have successfully identified and addressed over 100 change impacts. The training strategy has led to the creation of 100 instructor-led courses and over 480 microlearning videos and quick reference guides. These resources are designed to facilitate the comprehensive rollout of the SAP S/4HANA solution, all developed in under six months. Additionally, Ariba and Icertis modules have been globally implemented, along with o9 demand planning tools, which are accompanied by web-based training.

Lead a team comprising employees, contractors, and consulting partners in applying WestRock's change methodology to facilitate the adoption of a significant business system overhaul. This effort is primarily concentrated on integrating a singular ERP technology solution, complemented by auxiliary systems, through a staged, multi-year deployment. Have successfully identified and addressed over 100 change impacts. The training strategy has led to the creation of 100 instructor-led courses and over 480 microlearning videos and quick reference guides. These resources are designed to facilitate the comprehensive rollout of the SAP S/4HANA solution, all developed in under six months. Additionally, Ariba and Icertis modules have been globally implemented, along with o9 demand planning tools, which are accompanied by web-based training.

As part of WestRock’s Corporate Development team and key strategic efforts for the company, developed playbook and cross-functional team of leaders focused on divestiture capabilities. Led solution development, execution, and communication across the enterprise to support WestRock’s strategy, goals, and desired organizational transformation. Collaborated with team members across the organization to lead, align, communicate, coordinate, track, and execute a variety of tools and solutions that contribute to the organization’s success in reaching these goals. Developed project strategies & determined changes while ensuring project & business deadlines are met. Evaluated and measured the effectiveness of programs, and provided consultative advice (trusted advisor status) for program leaders on engagement tactics. Acted as a change leader and coach, leveraging WestRock’s change management methodology.

In collaboration with executive leadership, established a central transformation office and methodology to oversee key programs and strategic projects, aligning with WestRock's overall strategy, objectives, and desired organizational change. Facilitated solution development, implementation, and communication throughout the WestRock enterprise, serving as the technology architect and primary user of essential TMO (Transformation Management Office) tools for collaboration or project management. As change leader and coach, utilized WestRock's change management methods, working closely with colleagues across the organization to guide, align, communicate, coordinate, track, and implement tools and solutions that drive organizational success. Evaluated program effectiveness, offered consultative advice to program leaders as trusted advisors on engagement strategies, ensured the timely completion of project and business deadlines, identified and addressed project risks and issues, and incorporated stakeholder feedback.

Enhanced and refined our management systems and operational processes to boost efficiency, with a keen focus on fostering a culture of continuous improvement. This effort was instrumental in upholding our ISO 9001:2015, RBA, and GFSI certifications, along with FDA registrations. . Spearheaded initiatives to ensure our products met legal and regulatory standards and resolved customer and supplier grievances throughout North America effectively. My role also included overseeing our audit program, which encompassed internal, customer, and supplier quality audits, and leading both corporate and local quality teams across over 65 locations in the US, Canada, and Mexico. Managed Customer Service and Project Management teams for $130 million account, emphasizing organizational skills, leadership, and excellence to enhance customer satisfaction.Revamped continuous improvement program and its analytics to optimize daily operations management. Additionally, updated metrics, framework, and reporting processes in 2020.Identified and recommended technological solutions to streamline information flow and reduce process cycle times. Led the transition from ISO 9001:2008 to ISO 9001:2015 standards, coinciding with an ERP system upgrade for over 60 sites. In 2020, facilitated the integration of WestRock Performance Excellence, including the recruitment of 4 full-time LSS belts, and educated leadership on its integration into Victory as a distributor. In 2021, I established a central project management team with senior leadership to enhance the execution of division-wide projects and programs. Managed special projects in Mexico at the executive team's request, focusing on inventory accuracy and product quality. Directed the PMO for various critical situations and improved product testing processes across divisions and engineering teams, aligning with KapStone standards post-acquisition.

Developed and organized all aspects of the business platform to match executives and assistants through algorithm and mobile app including business & financial planning, metrics, processes, company accounts, financial needs/projections. Recruited and hired initial employees. Constructed marketing strategy in support of business goals. Transitioned a new technical team for app development & support. Developed funding strategy based on bootstrapping for first 12 months before seeking Seed round. Managed relationships with advisors and potential investors.

Created newsletter and resources for independent Virtual Assistants to build self-sustaining businesses as independent contractors. Reached over 250 Virtual Assistants within 1 week.

Led and managed a remote team of 400, setting clear objectives, providing support, recognition, and coaching, and holding team members accountable. This included implementing enhancements to boost performance and outcomes, crucial for securing further investor funding. Developed and oversaw KPI reports and dashboards to track financial performance. Initiated cross-departmental cooperation to standardize best practices and elevate customer service. Fostered a culture of engagement and productivity among employees and clients, ensuring that culture-building activities, recognition programs, and incentives were in line with our core values and strategic objectives. Actively identified and addressed process inefficiencies and risks, ensuring compliance with organizational policies and legal standards. Advocated for transparent and open communication across the company, managed staffing levels, and introduced a scalable leadership training program to promote accountability and transparency. Implemented a Knowledge Management system that halved the response time to employee inquiries, established processes for monitoring and predicting staffing needs, and introduced a document change procedure, including audits to update all employee-related documents. Worked with department heads to define service scopes and launched an Incident Reporting & Resolution process aimed at manager-led solutions, enhancing prompt feedback and handling disciplinary actions and client grievances.

Led the branch operations across a five-state region, overseeing profit and loss, accounting, sales, purchasing, warehousing, distribution/trucking, and customer service. Responsible for creating and executing business plans, budgets, and staffing strategies. My role involved setting clear expectations to surpass goals in all departments, identifying growth opportunities, and enhancing customer and supplier satisfaction. Promoted a culture of teamwork and support both within the team and with external partners, and actively coached and rewarded outstanding performance. Liaised with executive leadership in Houston, TX, to secure necessary support, resulting in a 16% reduction in operating expenses and a 1.5% increase in gross margin within the first six months. This strategic approach led to a shift from a net loss to profitability within 10 months.Additionally, improved proof of delivery by 4%, which contributed to an 8-day reduction in Days Sales Outstanding (DSO). By enhancing communication between purchasing, sales, and customers, managed to optimize inventory levels. My efforts also ensured compliance with ISO 9001:2008, customer contracts, legal requirements, and safety standards. Served as the primary contact during the Department of Labor audit and spearheaded company-wide improvements based on insights gained from the audit.

Led initiatives across North America, working with both employees and management to ensure everyone is aligned with quality system goals, objectives, and procedures. This included spearheading the top initiative for continuous improvement, which was crucial for the company’s growth through enhancing efficiency and refining processes. Monitored and assessed the effectiveness of these quality system measures.Additionally, addressed customer and supplier complaints that reached the corporate level, promoted best practices throughout the organization, and was responsible for the development and upkeep of centralized quality management systems. This role also involved maintaining and expanding our quality certifications and registrations.

Developed, evaluated, recommended, and implemented enhancements to the quality system based on ISO9001:2008, presenting these to senior management and across North America. Ensured the communication of the quality system's goals, objectives, and procedures company-wide. Role included conducting audits within the company, with customers, and suppliers. Collaborated with quality personnel in local facilities to address issues from customers and suppliers and worked with the training department to apply process changes organization wide. Spearheaded the creation of a companywide continuous improvement program, which involved integrating a local quality coordinator at each site and a training program aimed at problem solving. Additionally, established balanced scorecards for each location, which were then consolidated at the corporate level.

Managed multiple national accounts generating $30 million in annual revenue, enhancing sales by identifying cost-saving opportunities and solving customer issues in collaboration with local and engineering teams. Successfully transitioned new business from previous suppliers without disrupting service. Streamlined reporting by consolidating 50 individual reports into a single format, reducing the cycle time from 2 weeks to 2 days per month for all national accounts. Worked with local teams to address process barriers for a top 5 customer, improving past due account receivables by 25% and recovering over $1 million. Also managed multi-tier rebate programs according to customer specifications, producing detailed monthly reports to outline financial impacts.

Conducted weekly meetings with the leadership team to recommend decisions and actions regarding project resourcing and hiring. Focused on maximizing consultant utilization across the 60 staff members, ensuring consulting teams were assigned based on client needs, consultant skills, and availability to achieve the best team fit. Also provided weekly updates to leadership about project profitability and revenue forecasts. To improve operations, reduced the days outstanding for accounts receivable and introduced an enterprise system for better resource management and process support, enhancing management's visibility with real-time reporting. Additionally, streamlined business processes by eliminating unnecessary steps, optimizing the use of our existing systems

Handled the scheduling of deposition for over 1000 active cases simultaneously. Prepared legal documents for both district and appellate court litigations. Engaged in daily communications with clients and courts about case-related matters.

Led the team in creating and implementing a curriculum that enhanced communication between students and teachers, positively impacting the school's culture. Taught over 130 students daily, preparing them for various assessments both in the classroom and at the state level. By fostering a consistent learning environment, enabled student growth. Adapted teaching methods to meet the diverse needs of students, ensuring each one received the attention they needed. Regular communication with students, parents, and colleagues was maintained to discuss students' academic progress and behavior.