BGASoft produces the LIMSABC lab information management system.•  As sole technical writer, created and updated all technical documentation for a laboratory information system (an enterprise management system).•  Created user interface online help, a comprehensive 300-page administrator guide and glossary, custom end-user guides, video tutorials, blog pages, slideshows, and release notes.•  Documented government compliance features including audit history, electronic filing, medical coding, QC testing and reporting, and toxicity standards. •  Designed graphic content including screenshots, diagrams and flowcharts. •  Developed customer and audience-specific tutorials for connecting to third party hardware and software (such as zebra printers and medical systems). •  Edited blog entries written by marketing personnel for prospective customers.•  Collaborated in a remote, global environment with SME’s and team members throughout the US and Romania. •  Performed extensive research to gain field knowledge of specialized components of system, such as methods and equipment used in medical testing, microbiology identification and sensitivity testing, medical coding, billing flows, government compliance, inventory cycles and Levey-Jennings charts.•  Assessed and selected tools for printed documentation, video, and graphics.

•  Created API references and conceptual documentation.•  Tested API method requests using XML-RPC, JSON-RPC and oAuth.•  Wrote web content and video scripts.

Percussion Software produced the Percussion Content Management System and Percussion CM1•  Worked closely with developers in an Agile environment to plan and create online and print documentation for product features in development. •  Created developer, administrator and end-user help ranging from basic tasks to complex customization instructions. Online help applications included AuthorIT, JavaHelp, HTMLHelp, and wikis as well as company's CMS. Print documentation applications included AuthorIT, FrameMaker and Microsoft Word. Produced graphics using Visio and FullShot.•  Created Entity-Relationship Diagram.•  Researched and selected tools; assessed interface design and usability.