• Organize and execute assigned projects on behalf of clients.• Collect, analyze, and present information about the client’s operations through a variety of methods (shadowing, interviews, surveys, reading reports, etc.).• Formulate recommendations and solutions with attention to a client’s wishes, capabilities & limitations forming concise reports.• Present findings and suggestions to clients with ample justification and practical advice.• Develop detailed plans to drive change.• Assist in implementation of plans and resolve impediments• Facilitate discussions with the client to elaborate on the areas of proposed improvements.• Define the problems concisely and propose effective solutions.• Consolidate the findings from analysis and present solutions.• Support the business development activities of the firm such as pursuit development and production of thought papers.

• Delivered Municipal Government Software Implementations 100% on time and within budget for a diverse array of clients in the US and Canada.• Managed Stakeholder engagement from C-level to front line staff ensuring acceptance of project vision and high user adoption.• Thoroughly and accurately documented business processes and configured software to accurately represent the desired procedures.• Wrote custom SQL queries, C# fee calculations, and designed templates to support system configuration and enhance business intelligence insights.• Developed materials and delivered training for up to 50 users on software operation in engaging, high participation sessions.• Led and implemented internal process improvements for the organization in addition to managing 2.5 new client projects per year and completing website redesign, creation of a customer-friendly knowledgebase, and development of automated project management plan templates.

o Launched the city’s permitting and licensing One Stop Shop, including the engagement of internal and external stakeholders, process analysis, mapping/redesign, relocation logistics planning and execution, related documentation, and project planning. o Managed operations, procurement, and HR for 150 employees across 5 departments.o Established equitable processes focused on integrity and transparency.o Programmed and maintained LAMA software to support the internal permit and licensing review functions for more 17 departments. o Developed online permit and license information, application and tracking site while managing internal processes to ensure timely reviews of submissions. Decreased in-person customer wait time by 30% in 2 months. o Collaborated with various City Teams to raise Customer Satisfaction with permitting and licensing 10% in first year.o As of 2019: ∙ Bested national average for permit and license review times by half. ∙60% of permits filed online ∙46.11% of building permits issued within one day ∙Served over 48,000 Customers with 15 min. avg. wait.

o Formulated and drafted the City’s Capital Budget Book and related ordinances to fund a $600Million rebuilding program.o Analyzed FEMA, DCDBG, Bond, and other financial resources to fully fund the Mayor’s 100 Committed Projects List.o Reviewed and reconciled more than 20 years of funding and encumbrances to free up more than $13Million for redirection to citizen priorities.o Streamlined payment processing to reduce turnaround from 41 to 21 days. o Supervised Capital Projects Fiscal and Administrative teams.o Organized funding, tracking, and routing of architectural and Construction contracts in compliance with applicable laws and City Policy.

o Led a special education inclusion classroom, planned differentiated instruction for students performing grade levels K-5, implemented learning centers and strategic varied grouping, and maintained goal-focused contact with parents. o Exceeded district average (54%) on ELA section of the LEAP Test by 34%. Raised reading levels 1yr. 8 mos. in 9 mos.o Created opportunities for other regions to assist Woodmere after the school building was destroyed by Hurricane Katrina.o Provided an inventory of school building contents for disaster relief funding to FEMA.o Chaired 4 sections of 4th grade during 2004-2005 and 5 sections of 3rd grade during 2006-2007; guided collaborative planning and liaised with administration.o Wrote and edited the school newsletter, The Children of Promise Chronicle.o Wrote TFA manual sections on Readers’ Theater and classroom leadership.