Jennifer Riehl Email & Phone Number

Portland, Oregon Area

Portland, Oregon Area

• Improved current and implemented new processes such as the development of firm’s first-ever sales pipeline and reporting cadence, execution of a company-wide systems inventory and revitalization of monthly business metric evaluation-to-plan meetings.• Managed many diverse and detailed projects such as the software development schedule of firm’s top-priority GTM, revamp of A/R and at-risk client management practices, company trademark applications, business operations KPIs as well as red-lining and negotiating all vendor contracts. • Led the audit and upgrade of company-wide systems resulting in driving the implementation of Salesforce, CPQ, Intacct, GoToMeeting and Webinar while partnering with teams to rework majority of sales operations workflows.

Portland, Oregon

• Revamped and improved client on-boarding processes driving internal efficiencies and customer satisfaction while creating and implementing Salesforce advancements and training staff how to utilize those enhanced system workflows.• Developed an operational roadmap defining company-wide action triggers from sales pipeline through client on-boarding, account management to nurturing alumni client relationships.• Reinforced accountabilities within and effectiveness of roadmap both at roll-out and ongoing. • Managed a rapidly-growing client base via frontline account management, led weekly staff meetings & business review. • Contributed to our strategic business development initiatives and managed CEO’s coordination with Board of Directors and Partners while developing key relationships with enterprise client decision-makers, securing critical meetings and developing both external and internal materials.

North America

Business Operations and Program Manager in an org of 120 staff across 7 U.S. offices and 5 specialty practices. Business Operations Partner to the President. Agency Coordinator across practice groups, agency HR, global programs and best practice adoption.• Led North America Client Health Program tracking client satisfaction across Fortune 500 client accounts. • Transitioned Annual Client Audit through substantial vendor and process updates aligning 4 distinct teams, securing stakeholder buy-in from U.S. presidents and sharing new best practices with program managers in regional and global offices.• Created first-ever Monthly Index Reports for the agency’s Board of Directors regularly communicating the pulse of client satisfaction and amplifying the value of the Client Health Index Program. • Increased individual utilization 25-100% by identifying underutilized staff and matching their skills sets with billable staffing opportunities. • Cut non-billable time by developing a new North America Client On-Boarding Program which was soon after adopted by the agency as its Global Contract Request Portal.• Served as subject matter expert for North America client account teams working with Finance to translate our billing practices into MS Dynamics AX, introducing key concepts to 120 North America staff, fielding questions as well as making and delegating decisions for North America during the DAX adoption. • Contributed to monthly financial forecasting; developed and presented monthly reports to North America Leadership Team with actionable data tracking key scorecard metrics around staffing and retention, financial progress, client satisfaction benchmarks and proposed improvements.• Selected as Lead Analyst for 2 Global Directors and developed materials tailored for the agency at-large and for the Board of Directors translating newly-reformed operations and 2 detailed vision plans into several effective, organized, visual and data-rich communication tools.

Healthcare Practice And Microsoft Msn Team

Provided executive administrative support for the Healthcare Practice President and Microsoft Senior Vice President Team Lead involving heavy calendar management, detailed travel coordination, domestic and global itineraries, handling confidential information, reporting, people management, business development materials, financial and legal client on-boarding, staff allocation tracking as well as department and client budget management and invoicing.• Managed small and also larger budgets ranging from $3 to $9M requiring daily monitoring, client-facing coordination, writing monthly status reports, forecasting and invoicing. • Independently organized every logistical detail and developed minute-by-minute itineraries in preparation for large-scale Microsoft campus visits involving reporters from top press including Wall Street Journal, press tours for clients, client presentations and new business rehearsals and pitches. • Managed 1 to 3 direct reports at any given time in Oregon, Washington and Massachusetts offices.• Trusted to gather and proof materials, agendas and decks for all executive-level meetings as well as make final edits and own delivery of documents to clients and prospective clients.• Simultaneously exercised sound judgment assisting the President and Senior Vice President balance agency, client, press and team demands while maintaining and building own relationships with all levels of internal management and staff, vendors and clients.

Sap Corporate Team

Provided administrative support to 2 Vice Presidents and their teams servicing a $10M retainer client account involving heavy calendar management, travel coordination, itineraries, handling confidential information, reporting and budget management.• Conducted extensive research for and contributed to executive-level materials such as an East Coast Office Proposal for the Board of Directors and presentation materials for Annual Agency-wide Business Meetings.• Introduced and organized Quarterly Administrative Assistants Meetings requiring cross-team planning, communication and collaboration creating a much-needed platform for information sharing and camaraderie benefitted as well.

Leavey School Of Business, Department Of Finance

•Provided department budget and operations management, administrative support to 11 faculty members, assistance to all business students as well as direct management supervision to all student employees and research assistants. •Independently organized the largest-ever Finance Company Night Career Fair with 41 visiting companies and record student attendance.

University Activities Programming Board

•Held the Sports and Recreation Chair for first year and Treasurer Chair for the second year organizing on- and off-campus events and managing the team’s finances supporting a rich campus life and a well-run Board.

School Of Law, Dean Of Administration Office

•Assisted the Dean of Administration and her assistant in a variety of tasks including the reconciliation and creation of monthly budget reports for law departments, faculty and student organizations and the preparation of payment requests and cash collection reports for Controllers.•Independently distributed and collected timesheets, maintained files on over 100 student employees and improved student employee records and infortext card inventory practices to increase efficiency.