Accomplishing department objectives by supervising staff and organizing work processes. Monitoring employee productivity by providing useful feedback and training. Relaying information from upper management to employees and vice versa. Handling customer issues that might escalate and require a supervisor for management

Successfully manage all aspects of daily office activities in manager’s absence. Selected to train and mentor other CSR’s on billing system and procedures. Addresses customer billing concerns and resolves issues both in person and on the phone Trouble shoot phone and internet problems, fill service requests and schedule service calls. Collect customer payments, reconcile and balance cash drawer daily. Responsible for attaching packing slips, purchase orders, and coding bills for accounting. Assisted in a smooth transition to new ownership, and a new billing data system three different times. Work with collection agency to report customers with uncollected debt. Work with State/Fed agencies to file regulatory reports.

Family owned and operated future Christmas tree farm.

Supervised other tellers on teller line Processed loans and distribute funds to members General teller procedures including deposits, withdraws, loan payments Open and close accounts Responsible for large amounts of money Open and closing branch daily Prepared monies for armored car shipment