Jen S. Email & Phone Number

Redhill, England, United Kingdom

Lower Kingswood, England, United Kingdom

Crossroads Care Surrey is a not-for-profit charity supporting unpaid carers of all ages. The charity have a vision to ensure that the role and contribution of all unpaid carers of all ages is recognised with a wish that all carers can access support and services they need to live their own lives.Reporting directly to the CEO, I am responsible for the design, development and delivery of all marketing communications, fundraising, and income generation.This includes a communications strategy focussed on reaching new and wider audiences to inform and raise awareness of the work of the organisation is doing to support unpaid carers. Through the use of customer case studies, we create powerful and impactful stories which inspire our audiences to reasonate and support our charitable work.In conjunction with the senior management team, we spearheaded a radical change program in response to the Covid-19 pandemic severely which impacted our work. This included being highly creative, agile, and quick to communicate key messages across multiple audiences using different channels to ensure those most vulnerable could access a new Covid safe service including befriending calls, e-befriending with technology and outreach support.Working remotely allowed for dedicated time to implement an improved infrastructure, including improvement to digital automation with a new cloud-based CRM and a website refresh. This work was essential to support a new communications strategy positioning the charity as caring specialists with a charitable heart.Through our adapted business strategy, our goal was to maximise income from trust and grant-making organisations with specific Covid-19 funding. As a result, specific Covid funding supported our charity to double our income from trusts and grant making organisations to support the charity to be resilient and sustainable for the future.

Leatherhead, Surrey, United Kingdom

Merstham, Surrey

Age Concern is a local independent charity serving the Merstham Redhill Reigate community. The charity aims to help older people be independent so they can be empowered to live a fulfilling and rewarding life.As volunteer communications consultant my remit is to deliver a communications strategy to drive income from fundraising campaigns and events locally to meet charitable objectives. This would include the development of a digital marketing strategy, including a new website built with SEO, email and social media to ensure we can grow and develop our existing and prospective new supporter base.Through brand research, we will establish current understanding of the charity locally. This research will help us to redefine the brand within the local community to more accurately define who we are and who we serve locally as well as develop relationships with local government, business, press and other key stakeholder's in the community to raise awareness, increase our supporter base and become financially stable.

Reigate, Surrey, Uk

Loveworks.org is a local independent charitable organisation in the heart of Reigate responding to social needs concerns within the East Surrey community. Food poverty, homelessness, unemployment, loneliness & isolation are all big issues which affect many people in our community.The Loveworks vision sees the charity responding to these concerns with kindness and delivers its good work through an amazing team of volunteers. Projects include three Loveworks food banks in Merstham, Redhill & Reigate; a new community café which addresses the very real problem of food waste and helps the community to learn live free from food poverty. One project sees us tackling resilience issues in young adults as they transition from education into employment. The charity boasts a strong programme of events to support older people overcome loneliness and isolation.As Operations Manager for Loveworks my remit is to ensure continuity of services for the beneficiaries it supports and sustainability of income to ensure the charity can continue to be there for those that need help the most with'unmet' need. The charity run and manage their own food banks in the community and work in partnership with other charitable organisations locally.As well as operational delivery, I also support the business to remain financially sustainable. This is achieved through the development of a communications strategy which supports the organisation to grow income through multiple fundraising streams. A mix of traditional and digital marketing campaigns to engage and support all organisational stakeholders, including prospective supporters of our work, whether that be individuals, community groups or business. Digital marketing allows us to build our audience through the development of website content and search engine optimisation, email campaigns and social media marketing.

Leatherhead

Combat Stress is The UK's leading Veterans' Mental Health Charity for more than 100 years. Many Veterans experience the horrors of war and it is important that we can give our help and support to Veterans so they can learn to understand and process trauma in order to look after their own mental health.As marketing officer, my remit was to inform and educate stakeholders through relevant tangible marketing resources including information about services (leaflets/films etc). Resources also included a quarterly magazine for Veterans and their families as well as one directed at those that support the charity, which relevant news, information and updates on how people can get involved through volunteering, making a donation or fundraising. I worked actively with external suppliers, including advertising agencies and media buyers to create compelling advertising campaigns to support on-going awareness of the work of the organisation. This supported the charity to build and develop new relationships and partnerships with other organisations who also support Veterans and their families.Finally, I built my own internal stakeholder management relationships to ensure greater support for fundraising and events teams with compelling marketing resources.

Wallington, Surrey

Raising the profile of Wilson's School within the local community and beyond;Developing business links through alumni and parent contacts;Database Management (Donor/Fundraising software IRIS);Social Media Marketing and Research

Reigate, Surrey

Front of house communication and administration for independent primary school (junior school to Reigate Grammar School)Marketing to include Open Mornings and Administration for all new pupilsFollowing my departure in 2004, I continued to support the school with Open Mornings until April 2012

Marketing Communications And Media Diploma, Marketing/Marketing Management, General, Pass

Cam Advanced Diploma, Communication And Digital Media Studies, Pass

CAM Diploma in Marketing Communications