Jens Arpe Trolle Email & Phone Number

Copenhagen, Dk

Høje-Tåstrup, Hovedstaden, Danmark

Ansvarlig for 3; Infrastruktur Arkitekter & Projekter, Cloud Center of Excellence, Datacenter og 24x7 Response team.

København, Hovedstaden, Danmark

Leder af konsulentafdeling med 10 medarbejdere i 3 lande, der sælger onsite supportydelser til enterprise kunder. Gennem fysisk tilstedeværelse ved kunden agerer konsulenterne, som kundens interne IT afdeling og IT Relations synlige ambasadører. Vi er professionelle, nærværende og har fokus på kundens forretning.Client Manageren varetager kommunikation, mødeledelse og projektstyring med de kunder, der har købt onsite support ydelsen.Forbedrede top- og bundline ved at øge… Show more Leder af konsulentafdeling med 10 medarbejdere i 3 lande, der sælger onsite supportydelser til enterprise kunder. Gennem fysisk tilstedeværelse ved kunden agerer konsulenterne, som kundens interne IT afdeling og IT Relations synlige ambasadører. Vi er professionelle, nærværende og har fokus på kundens forretning.Client Manageren varetager kommunikation, mødeledelse og projektstyring med de kunder, der har købt onsite support ydelsen.Forbedrede top- og bundline ved at øge faktureringsgraden for den eneklte konsulent fra 52% til 72% Show less

København Og Omegn

Ledelse af Operation Management og Onsite support afdeling.Ansvarlig for implementering og løbende optimering af ITIL processer på tværs af Itadel. Teamet varetog incident management, problem management og change managent.Team bemandede og varetog styringen og kommunikation mod samtlige kunder i forbindelse med kritiske systemnedbrud. Reducerede antallet af Major incidents med 75% ved at forbedre Change Management processen og bruge Problem Management proaktivt til analyse af årsagen… Show more Ledelse af Operation Management og Onsite support afdeling.Ansvarlig for implementering og løbende optimering af ITIL processer på tværs af Itadel. Teamet varetog incident management, problem management og change managent.Team bemandede og varetog styringen og kommunikation mod samtlige kunder i forbindelse med kritiske systemnedbrud. Reducerede antallet af Major incidents med 75% ved at forbedre Change Management processen og bruge Problem Management proaktivt til analyse af årsagen til alle nedbrud og implementerede varige løsninger til forebyggelse. Underviste resten af organisation i ITIL og stod for implementeringen. Show less

Copenhagen

I foråret 2017 fik vi som bekendt ny ejer, det danske investeringsselskab Maj Invest Equity. Ejerskiftet betyder, at vi er trådt ud af TDC koncernen og nu også siger farvel til TDC navnet og associationerne til telekommunikationsbranchen. Ledelse af Cloud Operation team med 15 medarbejdere fordelt på 3 lokation. Ansvarlig for daglige drift af Itadels Private Cloud og Online Colaboration team. Arbejdet efter DEVOPS principperne og leverede både drift og projektleverancer til vores… Show more I foråret 2017 fik vi som bekendt ny ejer, det danske investeringsselskab Maj Invest Equity. Ejerskiftet betyder, at vi er trådt ud af TDC koncernen og nu også siger farvel til TDC navnet og associationerne til telekommunikationsbranchen. Ledelse af Cloud Operation team med 15 medarbejdere fordelt på 3 lokation. Ansvarlig for daglige drift af Itadels Private Cloud og Online Colaboration team. Arbejdet efter DEVOPS principperne og leverede både drift og projektleverancer til vores kunder.Transformation af leverancemodel med brug af delvis leverance fra Ungarn og Tjekkiet. Varetog ledelse af interne projekter og deltog i styregrupper. Show less

Copenhagen

Manager of Microsoft and UNIX departments in Copenhagen. Department consist of 16 highly skilled and certified specialist covering Operating system and middleware.TDC Hosting focuses on delivery of IT outsourcing and Cloud solutions for Large and medium size companies in Scandinavia. We specialize in operation of WEB solutions, ERP solutions (Microsoft Dynamics) and e-commerce solutions, but we also operate a large number of other business critical applications. TDC Hosting… Show more Manager of Microsoft and UNIX departments in Copenhagen. Department consist of 16 highly skilled and certified specialist covering Operating system and middleware.TDC Hosting focuses on delivery of IT outsourcing and Cloud solutions for Large and medium size companies in Scandinavia. We specialize in operation of WEB solutions, ERP solutions (Microsoft Dynamics) and e-commerce solutions, but we also operate a large number of other business critical applications. TDC Hosting lives up to a large variety of standards regarding security, project management, public regulations and IT audit. Show less

Copenhagen

IT Manager at free lance basis.I am able to take care of most roles in an IT organization such as:Interim Manager for IT specialist teams, Project Management, Proces Optimization, Crisis Management and People management.ITIL and Prince2 certified.Experienced working with ITIL within a Professional Organization, such as Availability Management, Incident Management, Change Management, Configuration Management and Problem Management.I am able to combine IT… Show more IT Manager at free lance basis.I am able to take care of most roles in an IT organization such as:Interim Manager for IT specialist teams, Project Management, Proces Optimization, Crisis Management and People management.ITIL and Prince2 certified.Experienced working with ITIL within a Professional Organization, such as Availability Management, Incident Management, Change Management, Configuration Management and Problem Management.I am able to combine IT projects and normal IT Operation to create synergy.Able to Execute. Able to connect Management Layer and Technical Staff. Show less

Copenhagen

Responsible for teams taking care of all core elements of IT Infrastructure

Søborg

Manager of Datahandling Operation. Team with 17 highly skilled backup and storage specialists.Focus on delivering high availability Backup and Storage Solutions at shared infrastructure.Responsible for administering cost budget.Responsible for develloping the team and creating individual Personal Develloping Plans.Responsible for resource planning. Responsible for creating OLAs between competence centers.Establishing Configuration Management Database and procedures for… Show more Manager of Datahandling Operation. Team with 17 highly skilled backup and storage specialists.Focus on delivering high availability Backup and Storage Solutions at shared infrastructure.Responsible for administering cost budget.Responsible for develloping the team and creating individual Personal Develloping Plans.Responsible for resource planning. Responsible for creating OLAs between competence centers.Establishing Configuration Management Database and procedures for Configuration Item Reviews on a regular basis. Worked at an GxP compliant organisation. Show less

Taastrup

Responsible for Windows Server team in NSWE cluster for a team, which consists of 60 highly skilled specialists in Denmark, Sweden, Finland, Switzerland and Italy.We were delivering IT Outsourcing and Facility Management solutions.We were using Nearshore ressources in Romania and Poland ,to ensure cost effectiveness, and using Local ressources to ensure High Customer Satisfaction and deliver flexibility.

Taastrup, Denmark

Atos is the new IT Champion consisting of the Atos Origin and Siemens IT Solutions and Services.I am still Line Manager of a team of Server Infrastructure specialists within Microsoft Server products, Citrix, VmWare and backup and storage solutions.I have succesfully implemented near shoring in Microsoft Server team, where we now are handling the basic part of server operation, like patch and incident handling from a team in Timisoara, Romania.The danish part of the team is… Show more Atos is the new IT Champion consisting of the Atos Origin and Siemens IT Solutions and Services.I am still Line Manager of a team of Server Infrastructure specialists within Microsoft Server products, Citrix, VmWare and backup and storage solutions.I have succesfully implemented near shoring in Microsoft Server team, where we now are handling the basic part of server operation, like patch and incident handling from a team in Timisoara, Romania.The danish part of the team is now working with complex incidents, IT Changes within the change managent proces, root cause analysis and Transistion projects at our new Oursourcing customers. Show less

Tåstrup

People Manager for Server Team (Microsoft and Unix).Escalation Manager role coordinating communication with customers in relation to Major Incidents.

Copenhagen, Taastrup

Responsible for two teams of 20 Microsoft Infrastructure consultants and Backup and storage specialists.We were delivering Outsourcing solutions to customers in a mixed environent with Danish specialists, in coorporation with global ressources, to ensure the best quality at a competative cost.Local team was delivering support and consulting services for external customers.

Copenhagen Area, Denmark

Line Manager for the Microsoft Server og UNIX specialist teams. IT Outsourcing.Responsible for 15 employees. Optimizing and implementing ITIL processes, coaching and teambuilding.Increasing productivity. Delivering according to SLA.Escalation Manager. Handled Major incidents, created plans and controlled communication, when custumers has critical system down situations.ITIL foundation certified. Former Microsoft Certified System Engineer.Worked with Incident… Show more Line Manager for the Microsoft Server og UNIX specialist teams. IT Outsourcing.Responsible for 15 employees. Optimizing and implementing ITIL processes, coaching and teambuilding.Increasing productivity. Delivering according to SLA.Escalation Manager. Handled Major incidents, created plans and controlled communication, when custumers has critical system down situations.ITIL foundation certified. Former Microsoft Certified System Engineer.Worked with Incident Management and was responsible for Escalation Management.Responsible for Establising Partnership between Siemens and Microsoft as Microsoft Certified Gold Partner. Ensured that customer references were in place, and that the organization had the necessary MCP and sales certifications.Acting as Project Manager in Transformation and Transistion Projects, implementing new Outsourcing deals in shared infrastructure.Built a ServiceDesk and implemented ITIL processes from scratch, and succesfully nearshored basic parts of incident handling.Implemented a ITSM tool and KPI reporting. Show less

Head of Microsoft Server and Unix team with 20 Infrastructure specialist.Responsible of costcenter and develloping and implementing strategy plans.Working with portfolio management and implementing concept of new Outsourcing Services for Servers.

Copenhagen Area, Denmark

Microsoft Server principal consultant with a major in Exchange Solutions and IT Outsourcing.Team Leader for Microsoft Backoffice and Novell Server teams of 8 employees.Worked as a consultant in Microsoft Infrastructure Projects, and specialized in Exchange Server Solutions.Had a role as Technical Account Manager for several Outsourcing customers, including the Danish Ministry of Science and Reseach.Established proactive monitoring services with BMC Patrol and CA… Show more Microsoft Server principal consultant with a major in Exchange Solutions and IT Outsourcing.Team Leader for Microsoft Backoffice and Novell Server teams of 8 employees.Worked as a consultant in Microsoft Infrastructure Projects, and specialized in Exchange Server Solutions.Had a role as Technical Account Manager for several Outsourcing customers, including the Danish Ministry of Science and Reseach.Established proactive monitoring services with BMC Patrol and CA Unicenter. Show less

Taastrup

Part of a HelpDesk team, building up basic IT Services. Part of a management team, who implemented the first IT Outsourcing services in Denmark

Storkøbenhavn

Working in Develloping as Assemble programmer.Working with new concepts for charging batteries. Buliding - implementing and testing.

Basic Manager Education, Leadership, Teambuilding, Coaching, Management

Basic Economic, Team profiles, Team building, Presentation skills, Organization Develloping, Change Management, Quality Management.

Electronic Technician, Electronic, Analog, Digital, Computers, Programing

Activities and Societies: Projects, communication, management and technical knowledge related to Electronics, IT and develloping..

College, Maths, Physics

Activities and Societies: Basketball Team Specialized in Maths and Physics

Elementary, Folkeskolens Afgangsprøve

Activities and Societies: Private School. Won award for Diligenc.