Jennifer Schittone Email & Phone Number

Toms River, Nj, Us

In my current role, I worked with management to maintain a Quality Management System (QMS) in four North American locations and multiple international locations within Europe, South Africa, Macau and Australia in accordance with ISO/IEC regulations.My key contributions against this role are: Maintains administrative staff by orienting and training QMS employees; maintaining a safe and secure work environment; developing operations processes to enhance efficiencies in QMS.Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving work activities of QMS staff and assists in developing new document management retrieval systems.Completes projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.Achieves QMS objectives by anticipating requirements; submitting information for updates and preparation of QMS documents and materials; scheduling meetings, reviews, Audits internal and external; Liaise with Accreditation bodies and regulators internationally; monitoring QMS activities and program schedule; analyzing variances.Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.Developed, administers and maintains records for the use of the GLI “Gaming Labs Certified” Mark program and performs surveillance audits of GLI “Gaming Labs Certified” Mark users.Performs ISO/IEC 17025, ISO/IEC 17020 and ISO/IEC 17065 Quality Management internal audits for domestic and international office locations and performs inter-laboratory Quality Control Comparisons to ensure compliance with proficiency testing requirements. Contributes to QMS team efforts by accomplishing related tasks and monitoring results as needed.Prepares and manages distribution of QMS reports and documentation for QMS News quarterly newsletter; Quarterly QMS management report.

Answer incoming calls for the compliance department and provide general information, answers questions and direct individuals to appropriate party as necessary.Organize and prioritize large volumes of information and assemble information for use by the department.Distribute correspondence or other documents to various departments as necessary.Handle confidential and non-routine information in a professional manner.Assign Bugs/Issues, Incoming Reviews, Outgoing Reviews, NCR reviews and assignments to compliance engineers.Record and maintain tracking workbook of assigned tasks.Generate email lists from a Client Records Management System (CRM) for Client Advisories.Format and process Technical Compliance documents submitted from compliance staff and obtain approval from applicable managers.Upload Technical Compliance documents to the appropriate SharePoint document library once approved.Ship verification tools when requested and track/monitor inventory of utilities supplies, re-ordering when needed.Conduct research on submissions database, PC Access, Fortis, etc. when needed.Shipping documents, hardware equipment as requested and maintain document library hardcopies.Weekly reconciliation of staff assignments and posts. Ensure they have all been assigned and completed.

Oversee GLI Policies and Procedures residing in the controlled document library to ensure they conform to the requirements of the Quality Management Systems.I have some key contributions including:Maintains and implements departmental specified requirements as requested.Calculates and compiles Quality Systems data for use in reports as requested.Maintains Quality System procedures, forms and manuals stored in the Document Library and electronic copies of closed non-conformity reports (NCR).Conducts NCR follow-up on all preventive actions derived from both internal and external audits.Develops and maintains open communication between GLI and accreditation bodies including but not limited to A2LA, Accredia, RvA, NATA.Coordinates internal and external audit scheduling, preparation work, maintains a Calendar of Events and scheduling of Management Review Meetings.Develops and maintains a newsletter program that effectively communicates any changes made or planned by Quality Management to develop an increased awareness to all departments.Maintenance and archival of all Management Review Meeting Action Items, Internal Audit Findings and External Audit Findings as required by Standards.Assists Quality Management staff members, as needed, in organizing and preparing for Quality Management tasks.

Supervising the work of Documentation Specialists, Document Review Specialists and Clerical staff to ensure accuracy and timeliness of all work performed.Assists in creating and maintaining departmental procedures.

Supervise, distribute, monitor, and review work done by Documentation Specialists Levels I and II within their assigned group. Handle any difficult submissions by troubleshooting problems effectively and timely and assist in creating procedures to accommodate new submission types.Ensures various changes to the QA process are delivered to Documentation Specialists by conducting bi-weekly meetings and ensure all tools necessary to draft the certification reports are kept current.

Maintains a working knowledge of the industry and understands the processes involved in producing all types of certifications, as well as finalize certification reports, which includes making necessary changes, merging, printing, stapling and sorting. Researches questions using documentation from engineering in comparison with the short forms in order to communicate effectively with engineering staff and manufacturers. Troubleshoots various questions/issues by utilizing manufacturer documentation and research previous submissions as necessary.Knows how to query the database, utilize file tracking system (Protrack), document archives and process QA issue reports.

Associate Of Science - As

Diploma - Executive Office Technologist Program