Jennifer Smith Email & Phone Number

Milwaukee, Wi, Us

Wilmington, Delaware, United States

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

• Provides consultation for key clients with complex system configurations.• Leads multiple projects simultaneously through all stages of software development including business requirements analysis, design, development, testing and production deployment.• Evaluates business user needs, including end-user discovery and current/future state analysis.• Conducts change reviews prior to design and development to guarantee clients and internal stakeholders align on requirements.• Ensures software configuration follows industry standards by challenging status quo (when appropriate) and exploring new perspectives.• Facilitates department-wide technical training for new associates and creates job aids in parallel.• Proven flexibility to adapt quickly to change and navigate ambiguity.• Frequently recognized by peers and management for having a positive mindset, building team engagement and earning client trust.

Milwaukee, Wisconsin, United States

• Product owner and system admin for legal contract management system (Cobblestone).• Created end user documentation for product adoption of new enterprise applications.• Facilitated live training sessions for 200+ users to demo a new business process in Microsoft D365.• Managed vendor installs, following internal change management guidelines.• Maintained ServiceNow ticket queue for enterprise application access and deactivation requests.

Menomonee Falls, Wi

• Managed 5+ Fiserv software applications as a technical liaison.• Facilitated initiative for 160+ Kohl’s Charge letter updates.• Reduced long-standing regulatory system issues by 90% in 1 year.• Cut costs by using existing system controls and minimizing vendor development.• Communicated directly with external vendors regarding business needs and design approach. • Presented new ideas and solutions to senior management and project stakeholders.

Menomonee Falls, Wi

• Maintained intranet website for Kohl’s Loss Prevention, utilized by 4,000+ corporate and store associates.• Developed responsive web applications using HTML, CSS and JavaScript.• Tracked and monitored code defects from identification to full resolution.• Monitored 3 email support inboxes, troubleshooting site errors and trending application issues. • Coordinated 5+ department outings to encourage cross team networking.

Bachelors Of Arts- Interactive Media Development, Art/Computer Science

Associates Of Applied Sciences - Multimedia/Video Game Design, Art/Design