-Coordinate communication to facilitate decision-making, problem solving, and collaboration amongpartner agencies participating in case conferencing or related collaborative efforts including targeted efforts to support individuals with complex needs. - Facilitate policy development and implementation to support a housing-focused homeless response system. -Provide subject matter expertise and guidance, technical competency, and administrativesupport to the GRCoC System Policy and Process Committee-Develop and coordinate cross-team project plans for policy and process implementation-Provide system-wide training for changes to the coordinated entry system.-Manage Homeward’s Rapid Exit/Self-resolution program-Oversee the workflow of the System Referral Coordinator who manages all shelter and housing referrals through the coordinated entry system.

Helped to build community capacity to end homelessness in the Richmond region. To accomplish this, the Housing Programs Manager manages, and evaluates unique, yet critical opportunities to enhance our community’s access to available resources to address homelessness. This includes: - Working with multiple stakeholders from public and private sector organizations to assess community needs, and to identify and build consensus for the implementation of the most appropriate solutions. -Facilitate accurate data tracking and reporting of individuals experiencing homelessness movement through the system. - Facilitate case conferencing activities as a coordinated process of provider stakeholders to ensure an effective, efficient, and satisfactory experience for clients and service providers

Primary point of contact for guiding households experiencing homelessness from the time of system entry to subsequent intervention referrals. Responsibilities included: - Facilitate referrals for emergency shelter, Rapid Rehousing, Permanent Supportive Housing, and Housing Choice Vouchers in partnership with local PHAs. - Facilitate housing focused case conferencing in collaboration with system providers and community stakeholders to ensure an effective and efficient experience for clients and service providers.- Primary point of contact for the Homeless Connection Line. - Onboard and train staff to learn diversion solution-focused trauma informed conversations in preventing individuals from entering the homeless system, data entry steps, reporting, and regular ongoing support and training on best practices.

-Directed telephone crisis response and systems of support and referral for victims/survivors of domestic and/or sexual violence by answering the Empowernet Hotline. - Established and maintained effective and efficient communication strategies to ensure superior client service. - Established care and understanding by exercising the willingness to listen carefully to each caller. - Collected and inputted data using the Apricot database and other shared procedures to collaborate with regional partners.

Respond to hospital calls to victims/survivors reporting domestic and/or sexual violence. With the consent of the individual, provide in person, client centered support which could include: - Connection to immediate and ongoing supportive services - Support if asked during medical and/or forensic exams

Lead a collaborative agency team (ACTS, HomeAgain, Homeward, Housing Families First, and Senior Connections) of Diversion Specialists to run the Homeless Connection Line. The Homeless Connection Line (HCL) is a crucial community resource for those experiencing homelessness or within a few days of losing their current housing.

Served as the front door to homeless services by answering and responding to calls of those experiencing homeless, those needing to prevent experiencing homelessness, and provide community resources using trauma informed best practices.- Utilized solution focused diversion creative tactics to attempt to prevent individuals from entering the homeless service system. - Entered data into the Homeless Information Management System (HMIS) and run reports to support efficiency and productivity.

Served as the front door to the YWCA Utah, representing the mission of the YWCA to prevent racism, empower women and promote the dignity of all. Responsibilities included: - Responded to live incoming crisis calls by providing active listening and trauma-informed best practices to help caller address immediate needs including shelter admission and/or referral. - Document callers needs in real time in ETO database- Prepare weekly and monthly reports of call volume and disposition- Collaborate with shelter advocates to maximize room availability, minimizing possibility of turning away individuals in need of emergency shelter

Lead a group of advocates to facilitate a safe and inviting shelter experience for those fleeing a domestic violence. Responsibilities included: - Answering crisis calls- Aid in transitioning families in and out of the shelter- Completed shelter intakes and ongoing data entry- Offered support to clients during their stay