As the owner of Above Benchmark my position demands flexibility, fantastic time management, creative thinking and understanding. Listening to clients passionately discuss their business and then providing solutions on how we can assist in improving their customer service, create more loyal customers and increase their sales, is an absolute highlight of my job.Considerable research and understanding goes into every program design as we bring together the customer service guidelines management wish to implement in a way that makes it fair and achievable for all staff and team members and then format it so our Mystery Shoppers can obtain the information they need while not giving away their identity. To bring all of these people together, we need a fantastic and forward thinking team! Specialties: Our Mystery Shopping services are designed to make our clients more profitable by;• improving their customer service• helping them turn browsers into buyers• encouraging up-selling, add-on selling and cross selling• ensuring customer service is kept “real” and not robotic• giving their customers confidence to do repeat business with themOur Customer Satisfaction services are designed to get to the heart of our clients business by asking their real customers to evaluate their service or provide feedback on a range of areas. Our Customer Satisfaction surveys are;• perfect for measuring your Net Promoter Score• easy to implement• fun to fill out via pc, laptop, tablet or mobile device• suitable for any type or size of business• easy to distribute via weblink or QR codeAs the saying goes, “We’re a small company that does big things for big clients”. We pride ourselves on personal service and I’m privileged to oversee all of our products from different angles. This ensures the best possible outcome for our valued clients and mystery shoppers.Custom projects are most welcome and we can design a program for any size business from any industry.