Jen Wells Email & Phone Number

Hello there.My name is Jen Wells. I’m a Mystery Shopping expert and the founder of Above Benchmark. We specialise in helping growing Australian businesses define, measure and improve their customer service and overall experience so they can dramatically increase their sales and revenue. For over 18 years I have been working with internationally recognised brands and companies to evaluate thousands of touch points of their service and sales process. My experience has enabled me to identify the three core challenges businesses face- underperforming sales, lack of unique customer service policy and not knowing which part of their sales process is letting them down. To tackle these challenges we offer expert consultations, define unique customer service strategies, measure the outcomes and deliver them through cutting edge reports. We specialise in Mystery Shopping and Customer Satisfaction and offer a range of customised services that can be implemented on their own or combined for maximum effect. I’m passionate about helping businesses improve customer loyalty and increase their sales. I’m on a mission to make it incredibly easy for businesses to implement and manage these new strategies and gain the support of their staff. After working with our expert team, our clients embrace this new level of feedback and information and feel empowered to make decisions that lead to a rapid increase in sales for their business. If you’d like to learn more about how a Mystery Shopping or Customer Satisfaction program can help increase sales and create customer loyalty in your business, please contact me for a complimentary consultation. You can reach me on 1300 400 716

Listed skills include Customer Experience, Tourism, Team Building, Luxury, and 25 others.