Jason Ostermeier Email & Phone Number

Mesa, Az, Us

Mesa, Arizona, United States

Chandler, Az

Responsible for setting up, testing, analyzing, and maintaining the Student Information System applications across 29 schools in 3 states and 2 different platforms.Arizona is PowerSchool for 22 schools.Nevada is Infinite Campus for 3 schools.Texas is PowerSchool for 4 schools.

Chandler, Az

Product Support Tier I (Jan 2007 - Apr 2008, Pearson)Successmaker Team Lead (Apr 2008 - Jun 2009, Pearson)Escalation Engineer (Jun 2009 - Jan 2011, Pearson)Customer Technical Service Representative (Jan 2011 - Nov 2011, PowerSchool)Technical Support Specialist (Nov 2011 - Apr 2016, PowerSchool)Placed in charge of training New Hires on the PowerSchool product (Apr 2013).PowerSchool was Sold by Pearson on 8/1/2015Team Lead for the Chat/Email/Web TeamAssists… Show more Product Support Tier I (Jan 2007 - Apr 2008, Pearson)Successmaker Team Lead (Apr 2008 - Jun 2009, Pearson)Escalation Engineer (Jun 2009 - Jan 2011, Pearson)Customer Technical Service Representative (Jan 2011 - Nov 2011, PowerSchool)Technical Support Specialist (Nov 2011 - Apr 2016, PowerSchool)Placed in charge of training New Hires on the PowerSchool product (Apr 2013).PowerSchool was Sold by Pearson on 8/1/2015Team Lead for the Chat/Email/Web TeamAssists with Tier 2 work as needed to handle backlog.Provides software support via email communications with end-users.Performs diagnostics and troubleshooting of software related issues.Documents cases thoroughly for replication and documentation. Show less

Chandler, Az

PowerSchool was Sold by Pearson on 8/1/2015See above for combined details.

Elma, Wa

Quickly moved into the MKT position, due to my quick understanding and the ability to give steps to resolve. I helped create knowledgebase articles with illustrations for other techs to follow. During the time we supported TiVo, I was the most efficient call taker lowering my average talk time from the company standard 20mins to 10mins, while maintaining a high level of knowledge and customer satisfaction. Overall most of my calls were resolved on the first interaction.

Chandler, Az

While the Front End Coordinator, I transformed a disorganized, inefficient front end into a smooth-running operation by carefully reorganizing paperwork, and providing others with check lists for day-to-day tasks; this increased the audit score to a 99%. Soon, after was promoted to RMA Coordinator, where I also increased the audit score, and provided the extra help needed in the warehouse for there receiving needs.