Janet P. Email & Phone Number

United States

⦿ Estimated, monitored, and reported expenses for the VSP Latino Business Resource Group. Additionally, I produced financial reporting for the Chief Diversity Officer, including Plan vs. Actual Variance Analysis.⦿ Produced valuable insights to support strategic decision-making through the development of analytical solutions that assessed member engagement, tracked membership trends, and evaluated the success of community events.⦿ Used Microsoft products and harnessed their capabilities… Show more ⦿ Estimated, monitored, and reported expenses for the VSP Latino Business Resource Group. Additionally, I produced financial reporting for the Chief Diversity Officer, including Plan vs. Actual Variance Analysis.⦿ Produced valuable insights to support strategic decision-making through the development of analytical solutions that assessed member engagement, tracked membership trends, and evaluated the success of community events.⦿ Used Microsoft products and harnessed their capabilities to develop templates and reports for the LBRG. This greatly simplified the documentation and reporting procedures, making them more efficient and streamlined.⦿ Collaborated with the LBRG board to plan upcoming events, projects, and community outreach, demonstrating strong teamwork and organizational skills.⦿ Professionally communicated with colleagues through organizational policies and procedures, ensuring effective and respectful interactions.⦿ Contributed to process and procedure improvements within the LBRG, enhancing operational efficiency and effectiveness.⦿ Researched, recorded, and created presentation notes to inform over 100+ LBRG members of VSP resources, demonstrating strong communication and presentation skills.⦿ Led and coordinated community outreach in the Columbus metropolitan area to promote VSP, raise awareness about the importance of eye health, and support the local community.⦿ Collaborated, researched, and presented with the API BRG for diversity month, fostering cross-functional collaboration and diversity initiative. Show less

⦿ Processed and maintained data using Microsoft products to ensure efficient operations through accurate and organized data management.⦿ Provided patients with data insights before their appointments, which included information on coverage, providers, and product options that offered the most value.⦿ Assisted in collecting and analyzing data to support informed decision-making, which helped identify top-seller products and manage display boards effectively.⦿ Assisted members in… Show more ⦿ Processed and maintained data using Microsoft products to ensure efficient operations through accurate and organized data management.⦿ Provided patients with data insights before their appointments, which included information on coverage, providers, and product options that offered the most value.⦿ Assisted in collecting and analyzing data to support informed decision-making, which helped identify top-seller products and manage display boards effectively.⦿ Assisted members in selecting products based on their prescriptions, needs, and style.⦿ Conducted thorough research, verified member insurance plans, and facilitated seamless service delivery.⦿ Analyzed the products offered by Marchon and other manufacturers, along with demographic analytics, to formulate personalized recommendations for members.⦿ Handled vision and medical insurance claims with HCPC/CPT codes, including COBs, adjustments, and routine inquiries, with proficiency in claims processing and management.⦿ Processed and handled insurance reports using Eyefinity and similar systems, ensuring accurate and timely insurance processing.⦿ Communicated with clients and members via phone, email, and mail, providing professional and informative support. Additionally, taught contact lens insertion and removal, contributing to patient education and satisfaction.⦿ Processed in-house jobs for glasses and contact lens orders, ensuring efficient and accurate fulfillment of patient orders.⦿ Dispensed and adjusted patient frames, ensuring precise and personalized fitting for optimal customer satisfaction. Show less

⦿ Assisted members in selecting appropriate eyewear.⦿ Conducted measurements, inspections, and dispensing of glasses.⦿ Collaborated with a team to deliver exceptional customer service.⦿ Guided customers in choosing the best product based on prescription, needs, and style.⦿ Educated members on vision plans and products.⦿ Provided administrative support for the store.⦿ Researched and communicated with vision insurance.

⦿ Assisted members post-exams with benefits and glasses.⦿ Provided administrative support.⦿ Processed orders for eyewear and contacts.⦿ Measured, adjusted, and inspected glasses.⦿ Worked with a team to provide excellent customer service.⦿ Helped customers choose the best product based on their prescription, needs, and style.