Jeppe Kirkegaard Folling Email & Phone Number

Aarhus, Dk

Aarhus, Central Denmark Region, Denmark

Hovedstaden, Danmark

Responsible for global end-to-end value stream and team of diverse talent within product management, fraud prevention, analytics and AI & ML (Tribe Lead).Led the organisation to successfully deliver growth by building truly digital products and services for banks (BtB), preventing payment fraud and reducing friction for consumers (BtC). Key contributor to the transformation to an agile and user-centric P&E organisation. Established and nurtured strategic partnerships. Reported to CPO.The switch to business- and product management was motivated by an aspiration to impact customer experience and drive top-line growth and to elevate my skills in product management, product design and go-to-market.

Ballerup, Region Hovedstaden, Danmark

Responsible for executing the Nets Group Customer Experience transformation and portfolio of strategic projects to impact company culture and to drive customer experience metrics upwards. Formulated customer experience strategy aligned to brand promise and executed transformation program across three business units and diverse customer segments. Build and installed BtB Customer Satisfaction success metrics and follow up cadence across business units. Significantly boosted customer experience metrics (CSAT and NPS) for several segments through up-lift in digital channels and key delivery processesReported to COO and Group Executive Committee. Led team of 8 Business Analysts and program managers.Took on the role as lead for the CEO sponsored transformation program because of the magnitude of the task, the opportunity to advice C-suite and because of my passion for customer centric transformation.

Copenhagen Area, Denmark

Liaison officer between commercial units and Operations, connecting and aligning functions, ambitions and metrics across the value chain. Led talented process transformation team and cross-Nordic Service Delivery team to boost customer experience and improve commercial processes. Build and installed BtB Customer Satisfaction succes metrics and follow up cadance. Member of SteerCo for Operations transformation program that resulted in significant cost-out and service improvements. Reported to Group COO.Transitioned to Nets to become part of the senior leadership team in an incredible transformation. Furthermore I was excited to join the payment industry because of the speed of innovation and the transformation that the industry is undergoing.

Copenhagen Area, Denmark

Engaged in and managed projects within strategy, transformation and go-to-market for diverse companies.Moved to consulting to shape a more professional approach across various business disciplines. Aspired to advance core consulting, business analysis skills and selling.

Copenhagen

Advisor and project manager at in-house consulting team to drive strategy implementation and projects to develop operational and commercial excellence.Reaponsible for segment strategy, value proposition design and Go-to-Market for BtB & BtC segments. Overall responsible for Customer Service transformation program to save 30% over two years.I transitioned to Telenor to “move on” and test my skills in a new environment and to build skills in commercial excellence.

Århus Area, Denmark

Advisor and project manager at internal consulting team driving strategy and operational excellence in Customer Service.Key contributer to strategy formulation and deployment. Identified and executed operational improvement initiatives in areas of customer centric transformation, sales and service delivery.Transitioned from line-management to strategy to grow problem-solving skills, top down financial analysis skills and to strengthen my ability to break down objectives in to action plans and tasks, measured in terms of timeline and resources.

Århus Area, Denmark

Led team of sales managers and an organisation of 160 sales- and customer service consultants in BtC. Accountable for significant sales budget. Led implementation of new service operating model, performance management and sales excellence. Build and installed BtC Customer Satisfaction succes metrics and follow up cadance. Doubled revenue per employee and reduced cost by + 20% in two years. Achieved top 5 in employee satisfaction among more than 1.000 company leaders.Progressed from managing a team to leading leaders and an organisation ten times the size of what I managed earlier, because I was thrilled about the challange, enjoyed building a sales culture, developing talents and making a significant impact on business results.

Århus Area, Denmark

Led team of sales and retention consultants (in-bound & outbound call center for BtC). Spearheaded, retention, sales excellence and performance management implementation. Tripled sales hitrate and doubled retention rate. Granted company Diversity Management Award, 2006.Took on the position because I was passionate about leadership and I wanted to prove that I was able to build thriving and performing teams.

Executive Program, Driving Digital Strategy

Executive Program, Exponential Technologies & Strategy, Silicon Valley

Master'S Degree, Msc, Business Administration, Accounting And Control

Graduate Diploma (Hd), Business Administration And Organization

Bachelor'S Degree, Bsc, Economics & Business Administration