Jer Smith Email & Phone Number

Chapin, Sc, Us

Chapin, Sc, Us

Waterloo, On, Ca

Same responsibilities at Micro Focus apply post-acquisition with OpenText.Owns Shared agenda technology, PerfCore, for the Micro Focus LoadRunner Family of Products (LoadRunner Enterprise, LoadRunner Professional, LoadRunner Cloud, LoadRunner Developer).Responsible for analysis of current trends and product planning/direction by working with PM team and R&D Engineering teams.

Newbury, Berkshire, Gb

Owns Shared agenda technology, PerfCore, for the Micro Focus LoadRunner Family of Products (LoadRunner Enterprise, LoadRunner Professional, LoadRunner Cloud, LoadRunner Developer).Responsible for analysis of current trends and product planning/direction by working with PM team and R&D Engineering teams.

Newbury, England, Gb

June 2020 – Received Master Promotion.• As named ADM CSM for named strategic account team I act as point of contact and interlock for all Micro Focus Business Units - Professional Services, Support Center, Customer Service Managers, Licensing, Product Management, and R&D.• CSM owns post sales account management and tasked with ensuring complete customer satisfaction for strategic customers (GE, Bank of America, Wells Fargo, Citi, MetLife, Verizon Wireless, SAS Institute)• Oversee a total annual Amount to Renew (ATR) @42M• Utilizing Gainsight, build and own complex Customer Success Plans with assigned trackable objectives to ensure customers get the full value of their investment in Micro Focus solutions.• Act as point of contact for any solution issues (support/license/delivery) and manage to resolution• Act as solution ADM Subject Matter Expert to ensure customer’s full solution implementation and value realization for both On -Premise solutions and SaaS solutions.• Tasked with knowledge and responsibility to deliver the Micro Focus DevOps strategy and story.• Point person to build and develop business case justification, including revenue impact, for Enhancement Request (ER) escalations.• Manage and conduct quarterly governance sessions – QBR and Check Point

Houston, Texas, Us

As Account Customer Success Manager/Customer Advocacy Manager (CAM), I represent assigned top accounts internally as a Customer advocate. This includes but is not limited to acting as a Single Point of Contact for top accounts through all phases of the Software Lifecycle. In this role, I cover Hewlett Packard Enterprise's entire portfolio of Software products, SaaS (Software as a Service) and Enterprise Security Products (ESP) from a solution perspective. This position empowers me to be the interlock for assigned customers for HPE Business units such as Professional Services, Support Center, Customer Service Managers, Licensing, Product Management, and R&D.In this role I also focus on account management through in-person onsite visits with customer IT management and through proactive efforts.

Houston, Texas, Us

LoadRunner/Performance Center/ALM Customer Engagement TeamAs A Technical Account Manager for Top global accounts I was responsible for all of the following:• Senior/Lead Technical Account Manager for Global ALM/Performance Center Team• Work with assigned customers/accounts to strategize, plan (including hardware requirementsplanning) and implement complex ALM and Performance Center deployments.• Manage customer HP Enterprise Software Solutions.• Work with Corporate IT Teams-including IT teams from several Fortune 500 Companies suchas:• Wal-Mart• Manulife/John Hancock• Health Care Service Corporation• Bank of New York Mellon• Bank of Montreal• Rogers Communications in Canada• SAS Institute• Raytheon• Perform triage for all ALM and Performance Center related issues and design resolutionstrategies.• Act as HP technical liaison between customer IT teams and any needed HP internalResources such as HP Enterprise Software R&D.• Help Implement HP wide Premier Team and Technical Account Manager mentor trainingprogram.• Regularly assist Large IT customers with capacity planning and backup strategies.• Stay current with IT technologies such as Windows server products through ongoingtraining.

Palo Alto, Ca, Us

Technical Solutions Consultant III/Software Engineer/SWATLoadRunner/Performance Center Support Team· Provided Support for HP Software’s flagship products LoadRunner and Performance Center· Maintained an in-depth understanding and knowledge of Microsoft Server technologies· Acted as Technical Team lead for HP’s Strategic Premium customers· Regularly coordinated resolution delivery with HP R&D and Customers· Regularly developed documentation for complex solutions and work-arounds of my design· Proficient at analyzing C based scripts that replicate Business Process transactions· Regularly help debug .Net and Java based scripts.· Regularly analyzed Network Packet logs to identify variances between replicated script based Business Processes

West Columbia, Sc, Us

Senior Network Administrator/Manager• Managed several PC technicians and directed helpdesk ticket priority using Remedy helpdesksystem.• Helped develop SOX Compliancy procedure for Access Request using Remedy as trackingSystem.• Managed all IT Assets, including System life cycle replacement through quarterly leasereplacement schedules for multiple locations.• Managed and supported Corporate Data Center in addition to coordinating the activities of tworemote Data Centers.• Managed all aspects of Avaya Call Center PBX system and coordinated programmingchanges.• Oversaw all aspects of backup systems and disaster recovery plans Utilizing Legato backupsystems.• Created and maintained PERL scripts to accomplish desired backup results.• Maintained and troubleshot code on in-house custom applications written in VisualBasic.Netand Visual Basic 6.• Helped plan, manage and execute the relocation of the main Corporate Data center fromBellevue, Ohio to Columbia, South Carolina when the Allied Air Corporate Campus wasrelocated.• Was responsible for coordinating IT projects with local IT staff at Allied Air’s twomanufacturing facilities in Orangeburg, South Carolina and Blackville, South Carolina.• Set priority and scheduled the Main Data Center and the Remote Data Centers maintenanceschedules.• Through quarterly meetings and weekly conference calls, established corporate IT prioritiesrelated to IT activities at Lennox International’s main IT department.• Worked with various Lennox International IT staff when implementing network or system changes and enhancements.