Jer Smith Email & Phone Number

Developed strong relationships with customers by providing personalized assistance and support.Provided accurate information about products and services to customers.Maintained a high level of professionalism when dealing with difficult customers.Resolved complex problems by working with other departments to provide solutions that meet customer needs.Answered customer inquiries and provided accurate information regarding products and services.Maintained detailed records of customer interactions, transactions and comments for future reference.Assisted customers with navigating the company's website to locate desired information or items for purchase.Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.Ensured accurate and timely submission of customer reimbursement claimsScheduled service appointments for customers at respective establishments.

Delivered excellent customer service by promptly responding to inbound and outbound calls, resolving questions, concerns, or problems.Responded to customer inquiries with patience and positivity to establish an excellent first impressionTracked orders from placement to delivery using internal systems.Placed orders, located products, services and troubleshoot issues to meet customer needsAttended training to stay up to date with new products and service offerings.Provided product information to customers in a timely manner.Processed refunds, returns, exchanges, and order cancellations according to policy.Attended training sessions regularly to stay current on new products or services.Maintained a high level of customer satisfaction by providing accurate and helpful responses.

Collaborated with the management team to establish an effective distribution of work tasks.Contributed to Supervisor's responsibilities through the preparation of production reports and collection of quality documentationMaintained accurate inventory, working with Purchasing Department for resupply.Created training materials for new hires on company policies and procedures.Conducted periodic inventory checks to ensure accuracy of stock levels.Trained new staff members on company policies, procedures and job expectations.Delegated daily tasks to team members to optimize group productivity.Responded to customer questions regarding products, prices and availability.Filed paperwork and submitted reports to upper management.Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.Operated various office equipment such as scanners, printers. when required.Created spreadsheets to track data entries.Compiled reports based on gathered information.Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Education record

High School Diploma