Jerald Rowell Cañete Email & Phone Number

I am a Financial Data Analyst with a strong background in real-time analytics and customer service. Currently, I am working as a Financial Data Analyst at Kohl Analytics Group.Prior to my current position, I worked at ECE Contact Centers for 3 years and 10 months as a Real-time/Data Analyst. In this role, I collaborated closely with management to develop KPIs and maintained Data Studio Dashboards, Looker, and Zendesk Explore Dashboards to track call center performance. I gathered and analyzed data to create reports aimed at improving call center operations. Additionally, I handled payroll duties such as approving disputes and managing PTO requests.Before that, I served as a Customer Service Specialist at ECE Contact Centers for 1 year and 2 months. I utilized consultative techniques to understand customer needs and referred them to appropriate business partners. I also addressed customer complaints, recorded product or service failure complaints, and managed financial accounts by processing customer adjustments.Furthermore, I have experience as a Customer Service Representative at ECE Contact Centers for 7 months, where I provided primary customer support and collaborated with customers, management, and the sales team to deliver tailored solutions.In my early career, I worked at Qualfon as a Customer Service Representative for 4 years. In this role, I handled technically complex inbound calls, assisted customers with phone and phone data plan purchases, and maintained a high-quality assurance score.I hold a Bachelor of Science degree in Computer Science from Negros Oriental State University, where I honed my analytical and problem-solving skills.Overall, I possess a strong analytical mindset, experience in financial data analysis, and a proven track record of delivering exceptional customer service. I am skilled in utilizing various data analysis tools and platforms to drive performance improvements and enhance customer satisfaction.

• 

  Negros Oriental State University

  Computer Science