Jered Ross Email & Phone Number

Melbourne, FL, US

Lexington Park, Maryland, United States

• Streamlined Communication: Established effective interactions between customers and the AMS Software Development Team by efficiently logging User Stories and Bugs in Azure DevOps, ensuring timely updates on ticket status
• Process Improvement: Collaborated to enhance the HEAT guide, resulting in a 40.3% increase in troubleshooting efficiency for PMT, CDRL and CSPT processes
• High-Volume Resolution: Successfully resolved over 679 tickets as of May 28, 2024, demonstrating exceptional time management and a commitment to customer satisfaction
• Change Request Management: Actively submitted and documented change requests for system improvements, leveraging customer feedback and performance metrics to propose enhancements that improved website functionality and.
• Customer Engagement: Maintained proactive communication regarding open HEAT tickets, ensuring prompt resolution of issues and reinforcing customer trust

Bloomington, Indiana, United States

• Conflict Resolution: Addressed and resolved customer complaints effectively, maintaining high satisfaction levels and contributing to repeat business
• Operational Efficiency: Coordinated with team members to optimize service workflows, enhancing customer service ratings and reducing wait times
• Sales Achievement: Managed transactions exceeding $200,000 in food and beverage sales since joining, leveraging a Point-of-Sale system for accurate order processing and cash management

Bloomington, Indiana

• Documentation and Reporting: Compiled and presented detailed reports on security findings and proposed improvements, facilitating informed decision-making among stakeholders and supporting enhanced security measures
• Security Analysis: Analyzed the Manageable Network Plan and CIS Controls, ensuring compliance with security standards and enhancing overall organizational security
• Collaborative Project Management: Worked closely with cross functional team members and upper-level management to ensure alignment and progress on project milestones

Bloomington, Indiana, United States

- Prepared dining table by setting condiments, silverware, decorations, rolling silverware, and bussing tables- Transmitted orders to kitchen and bar by recording customers’ orders and uploaded them using a POS system- Performed cleaning tasks as advised by managers in order to adhere to COVID-19 public health guidelines