Jereld Hamilton Email & Phone Number

Oregon, United States

Lead Customer Success Manager with a proven track record of success in the ESG SaaS industry. Proven ability to build and maintain strong relationships with customers, helping them achieve their goals and ensuring that they continue to use and get value from our platform. Expertise in developing and executing customer success plans, identifying and addressing customer pain points, providing technical support and training, and collaborating with sales, marketing, and product teams.Skills:* Customer Success Management* ESG* SaaS* Customer Relationship Management (CRM)* Problem Solving* Analytical Skills* Communication* Interpersonal Skills

Scottsdale, Arizona, United States

• Working to develop investment strategies for the next generation of blockchain innovations emerging into existence• Worked closely with the CIO, CEO and team members to research various investments in the cryptocurrency and blockchain areas, including but not limited to mining, staking, liquidity pools, NFT's, Coins, etc• Oversee and manage various ongoing projects to time and budget expectations.• Cultivated and maintained strategic alliances with key partners and vendors.

Scottsdale, Arizona, United States

• Monitored metrics and developed actionable insights to improve efficiency and performance.• Facilitated penetration of key accounts via strategic planning initiatives.• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.• Managed over 60+ accounts totaling over $2 million in revenue• Consistently met and exceeded all KPIs with a 95% success rate in retention targets

Phoenix, Arizona

• Created engaging content optimized for specific platforms and intended audiences.• Analyzed and reported digital campaign performance with a focus on program optimization.• Designed and implemented digital, web, and social strategies to align with client business goals.• Worked cross-functionally with various departments on projects.• Built and strengthened strategic relationships with vendors, advertising agencies, and leading industry partners.

Mesa, Arizona

• Designed and implemented digital, web and social strategies to align with client business goals.• Analyzed and reported digital campaign performance with focus on program optimization.• Developed insights on marketing campaigns to assess performance against goals.• Met deadlines, exceeding expectations and effectively rolling out digital marketing campaigns.

Phoenix, Arizona

• Responsible for developing and maintaining long-term relationships with each client• Worked closely with the client as well as the internal fulfillment teams to ensure teams are delivering services in a timely manner and achieving client goals• Built digital marketing campaign strategy with internal teams based on client goals and industry best practices• Tracked and measured key account metrics• Conducted monthly/quarterly progression calls with client and sales teams.

Scottsdale, Arizona

• Responsible for communicating with clients regarding project requirements and deliverables• Assisted clients with web page content writing, branding, SEO/SEM, web development, and social media integration• Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.

Gilbert, Arizona

• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.• Educated clients on new products or services to increase customer engagement with brand.

Gilbert, Arizona

• Provided inbound customer support diagnosing and solving often complex problems across multiple systems in a fast-paced, highly dynamic environment; exceeded sales goals and metrics by consulting with customers and properly setting expectations

Tempe, Arizona

• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.• Marketed diverse properties to prospective clients and consistently exceeded target closing rates.• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.

Bellevue, Washington

• Assessed property, compiled information and wrote reports regarding findings for submission to director.• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.• Completed final move-out walk-throughs with tenants to identify required repairs.• Developed policies and procedures for effective property management.

Bellevue, Washington

• Originated, reviewed, processed, closed and administered customer loan proposals.• Examined customer loan applications for loan approvals and denials.• Maintained strict confidentiality of bank records and client information.• Submitted loan applications to underwriter for verification and recommendations.

Business/ Information Technology

Network And System Administration