Jeremey Williams Email and Phone Number

Spearheaded innovative customer service and client collaboration initiatives helping customers define and exceed all strategic goals. Consulted with multi-million-dollar business partners via phone and face-to-face interaction. Continually identified lucrative business opportunities to beat company sales targets 10% year-over-year by catering to customer needs. Established, set up, and opened multiple store locations. Leverage prior contacts and schedule contractors to fix and remodel certain areas of the office.● Interview, hire, and assist with onboarding of over 15 new managers● Lead, hire, train a combined staff of over 40 employees● Assist with the creation of training materials using prior knowledge, experience and expertise● Manage and responsible for a combined fleet of over 1700 vehicles● Assisted in creating marketing materials● Calculate and send out weekly update reports of new reviews that include feedback and encouragement to drive area results which leads to consistent Top 5 performance out of over 100 locations region wideKey Accomplishments● Selected as 1st Cohort of Leadership Advancement of a team of individuals to create new policy● Consistently ranked in Top 3 Area Manager Sales out of 27 counterparts● 2nd highest number of 5-star Google reviews driving in over 440 5-star reviews out of a total of 476.

Progressed through a series of client services roles with increased managerial responsibilities to maintain ownership for all facets of branch operations. Promoted to Branch Rental Manager Role following superior customer relationship management and overall performance as Assistant Branch Rental Manager. Developed an exceptionally strong branch operational plan focused on increasing fuel profits 300% thus establishing the selling of pre-paid fuel as company policy.● Established a staff of 15 employees and a fleet of 300+ vehicles with $250K average earnings, while simultaneously breaking numerous sales records and driving revenue growth to a new maximum profitability.● Ranked #1 out of 33 Branch Managers overall based on exceeding all monthly matrix targets including branch customer service, operating profit, fleet growth and controlled loss year over year.● Victoriously chaired branch to highest quarterly average customer service score in over one year by establishing a branch culture which prioritized customer care and cultivating both new and old client relationships.● Slashed branch bad debt by 20% through efforts of managing and collecting receivables, verbally negotiating payment plans, and following up on accounts with outstanding balances.● Mentored and promoted 7 Management Trainees to Assistant Managers, 3 Assistant Managers to Branch Managers, and 2 Assistant Managers to Car Sales Managers.

Created a game-changing fuel collections policy from scratch that increased the company's fuel profits $9,000+ in 4 months that later became a company-wide policy and the driving force for promotion to Manager at a 350+ car Branch. Provided leadership, direction and the delegation of all branch management, sales, revenue growth, and business development.● Trained employees to generate corporate leads through forging new and old relationships from incoming business of day-to-day operations which led to an almost instantaneous 15% fleet increase.● Implemented an operational plan combining sales, marketing and customer service sweeping all 34+ branches for the #1 spot and holding the Triple Crown Award win for 5 months in a row.● Executed phenomenal sales gains by persuading the team to be diligent yet friendly.

Yielded continuous record-high branch customer satisfaction scores by addressing customer service needs via phone and face-to-face providing quick, professional solutions. Administered high-level assistance to management staff with operational oversight, business development and process improvement strategies leading to 3 Triple Crown Award wins.● Ranked Top 3 for Management Trainee sales amongst 55+ associates for an entire 7-month period.● Promoted to a higher volume retail branch within the company in the 7th month of employment.