With a tenure of six years in the military, including combat duty in Iraq and a strategic assignment in Korea, I’ve cultivated the ability to thrive under pressure, resolve challenges adeptly, and lead dynamic teams. I am a Certified Project Manager with a rich background in security management, event coordination, customer service, and logistics. This foundation has equipped me to draft thorough plans, galvanize teams, and ensure the successful roll-out of operations.At present, I am committed to delivering top-tier customer service to clientele via phone, email, and chat. I swiftly resolve issues and introduce solutions that surpass customer anticipations, all within the confines of rigorous online banking platforms and software ecosystems. Previously, I oversaw the complete spectrum of trucking operations, encompassing planning, shipment scheduling, fleet oversight, and fiscal management. I instituted safety protocols and training modules in line with DOT standards, ensuring the safety of both drivers and cargo. Furthermore, I’ve been pivotal in building and nurturing client relations, keeping an eye on market trends to pinpoint growth avenues, and ensuring continued patronage.
Listed skills include Leadership, Management, Army, Intelligence, and 21 others.