Online Banking Consulatant
Current• Provide excellent customer service to clients via phone, email and chat support to address inquiries regarding account management, online banking, and other financial product offerings.• Use in-depth knowledge of online banking systems and software to troubleshoot issues and provide effective solutions that meet and exceed customer expectations.• Educate customers on online banking platform operations, including transaction history review, bill payment and mobile deposit options, and money transfer options.• Resolve customer complaints, initiate refunds or adjustments, and escalate issues to management for further investigation or resolution.