Jeremiah Fletcher, Pmp Email & Phone Number

Washington D.C. Metro Area

(The Largest U.S. Defense Contractor of Information Technology Services)Senior IT Project Manager accountable for maintaining the program initiative to support continuous process improvements while adhering to all of the processes, engineering, architecture, security, and quality standards defined by the Department of Homeland Security (DHS) for the rehabilitation of the US Coast Guard Headquarters. * Implementing supply chain management processes through the analysis of organization, planning, and administration of various phases of day-to-day logistic provisioning and asset tracking of hardware, software, maintenance, and repair activities.* Leading special projects to enhance the overall effectiveness of government programs in areas such as strategic planning, technical execution, program metric definition, lean process design, and service delivery transformation to meet DHS objectives while managing 25 employees.* Created a highly used Integrated Supply Chain Management Plan, which documents the overall procurement, transport, warehousing, and asset management methodologies used at DHS identifying the lifecycle process of IT assets from procurement to disposal.* Established value-added services and support to DHS by providing strategic insight, execution, and delivery of quality standards through emerging trends, technologies, and best practices saving the Government more than 2.5 million dollars.

Washington D.C. Metro Area

Senior IT Project Manager accountable for building an Infrastructure and Helpdesk team of 18 members to provide network operations and maintenance support for the Office of Inspector General (OIG) within Health and Human Services (HHS). * Directed and executed Program and Project Management Processes, which included project planning and oversight, performance status and metrics reporting, problem identification and resolution, risk management, and planning for OIG’s network infrastructure, platform systems, and services.* Implemented the Windows 2008 server upgrade, BES 5.0.3 upgrade, Exchange 2010 upgrade, Windows 7 Professional upgrade, and Office 2010 upgrade.* Maintained and supported the Network Infrastructure, SAN Infrastructure, Security Infrastructure, and Service Desk Environment (24/7 IT Support).* Ensured the successful completion of all tasks and met performance metrics associated with Helpdesk Operations, Project Management Processes, Process Improvement Initiatives, Exchange Administration, and Network Operations.

Bethesda, Md

IT Project Manager accountable for providing technical, administrative, and operational leadership to the Base Realignment and Closure (BRAC) project, which included contract and subcontract management while supervising more than 40 staff members from various vendors. * Expeditiously and cost effectively implemented IT services to realign BRAC properties from the closure and integration of the Walter Reed Medical Center (WRMC) to the National Naval Medical Center (NNMC) through sound business management practices.* Oversaw the build-out of network closets, which included the installation of Windows/Exchange/BlackBerry Enterprise servers, and Cisco routers/switches.* Served as the chief communication point-of-contact between GDIT and relevant departments within NNMC pertaining to IT equipment requirements, and provided clear objectives, timelines, and milestones to internal and external stakeholders while coordinating and facilitating requirement planning sessions and status meetings.* Coordinated and directed equipment requirement efforts resulting from planned program work for NNMC, facilitated product design activity sessions, and developed/submitted/obtained approval of IT equipment cut sheets from NNMC’s Contracting Officials.

Jersey City, Nj

(Industry Leader of Security Information and Event Management Expertise)Security Project Manager accountable for identifying, assigning, managing, and reviewing all development and implementation lifecycle deliverables, which included the review of high-level and detail designs, test plans, results, and cost estimates from conception to deployment. * Implemented the data network Security Operations Control Center for the NYC Transit Authority, which enables NYC Transit’s Information Security Personnel to detect and respond to malicious activity and/or illicit behavior on the network. * Guided NYC Transit to conform and act in compliance with the Payment Card Industry Data Security Standards (PCI-DSS) by creating a remediation plan preventing identity theft and potential fines. * Facilitated an external penetration test for NYFIX by accessing information risk resulting from NYFIX’s operations, provided recommendations, and worked with NYFIX’s Information Security Team to leverage discovered vulnerabilities. * Administered the development of a central security log management system for BlueCross of Northeastern Pennsylvania to satisfy HIPPA and Sarbanes Oxley (SOX) compliance regulations.

Greater New York City Area

(World’s Largest Post-Trade Financial Services Company) Infrastructure Project Manager accountable for performing tactical project management on high-priority product development and large Infrastructure initiatives requiring cross-team coordination of resources by promoting project management methodologies and processes through the use of Project Management Institute (PMI) and Systems Development Life Cycle (SDLC) methodologies. * Received a personal commendation from the CEO and made the cover of the employee monthly news booklet which highlights the most important company initiatives. * Executed the Global Corporation Actions Validation Service which automates corporation action announcements across the globe within a central environment reducing the risk of errors and eliminating the cost of manual processing. * Transitioned system administration and support of the AS/400 platform to IBM by consolidating 3 AS/400 servers into 2 systems for cost reduction and ease of maintenance, which reduced the administrative cost by more than 65%. * Implemented the communication solution that supports the NYSE and AMEX in the migration from SIAC’s mainframe to a distributed platform.

Greater New York City Area

(TDAmeritrade’s Subsidiary: Global Leader in Investment and Wealth Management Services) IT Customer Statement Administrator/Project Coordinator accountable for partnering with customers, management, vendors, and project team to evaluate needs and issues, define effective solutions, and oversee appropriate and on-time rollout of customer statements. * Governed the development, production, and implementation process of customer statements in a COBOL environment resulting in 98% customer satisfaction. * Performed vendor site visits in order to ascertain controls surrounding processes of customer statement, as well as discussed areas of concern related to service levels.* Consistently approached by colleagues for solutions or to explain ideas they didn't understand from interdepartmental meetings. * Coordinated and integrated project activities across multiple functional lines and successfully handled pivotal moments such as executive meetings, stakeholder relations, professional development for junior staff, and crisis situations.

Greater New York City Area

• Organized a strategic order of operations pertaining to receiving, delivering and shipping• Managed receiving operations, administration and control management reporting• Researched and resolved client inquiries and maintained vendor’s relations • Provided detailed customer service support• Worked hand-in-hand with the accounts payable coordinator with bill payments• Served as an advocate for clients within AMEX• Reported status updates and issues to Senior Management• Provided recommendations to address and resolve business issues for specific business groups

Information Technology/Project Management

Project Management

Capability Maturity Model Integrated (Cmmi)