Jeremiah Rosenthal work email
- Valid
- Valid
- Valid
Jeremiah Rosenthal personal email
- Valid
- Valid
Jeremiah Rosenthal phone numbers
Transformational Leader: Extensive experience developing and implementing policies and procedures to streamline account management teams. Able to look at current systems and improve or create new systems to make servicing clients more efficient leading to a better experience for the client and higher NPS. Building Client Service Teams: Has led and supported account management teams for B2B and B2C. Champion hiring process by working with recruiting team to define qualities for ideal candidates as well as train interviewers on what to look for when hiring. Building Processes to Service Clients: Has built CRM systems from the ground up and dashboards to allow CSMs to be responsive to clients and provide five star service. Experience with Every Size of Business: From being an entrepreneur, to working for a Fortune 100, I’ve worked every size of company. From companies in rapid and hyper-growth to companies going through layoffs the support that clients and teams expect doesn’t change. Through all situations I’ve always made sure that clients expectations were met or exceeded.
-
Sr. Customer Success ManagerSorabanPhoenix, Az, Us
-
Sr. Customer Success ManagerSoraban Sep 2024 - PresentTempe, Arizona, Us -
ComedianThe Bridge Improv Theater Mar 2021 - PresentPerformer with the Main Stage Improv Troupe. Performing Clean and Clever comedy. -
Head Of Customer SuccessBreinify Feb 2022 - Sep 2024San Francisco, California, Us• Oversee all customers, including Enterprise and Global accounts at strategic and tactical levels. Customers include: Clorox, Sally Beauty Holdings, Big 5, Gopuff, Endeavour Group, Mars, and Nestlé• Developed processes: new customer onboarding, contract renewal, upsell identification and execution• Partnered with HR and founders on new job descriptions, hiring process and onboarding process todouble size of Customer Success Department in one year• Designed and presented employee compensation packages to founders• Created Customer Success Playbook for onboarding new employees• Established feedback loop meetings with CTO and Development team to confirm product roadmap aligns with customer KPIs• Led CRM integration and utilization effort for the Customer Success Department• Used Personalization Artificial Intelligence to create 5x ROI consistently for Retail and Consumer Product Goods customers. -
Senior Customer Success ManagerVery Good Security Jul 2021 - Feb 2022San Francisco, California, Us• Managed over $3 million in ARR comprised of 40+ accounts including enterprise, international and medium companies• Directed activities and coached junior colleagues with dotted line reporting relationship• Took longest running strategic account from a churn to 2.5x at Renewal• Worked in conjunction with leadership to create playbook for new Account Manager Role -
Customer Success ManagerVery Good Security Nov 2020 - Jul 2021San Francisco, California, Us
-
Co-Founder & CeoGreen Bin - Moving Box Rental Aug 2018 - Oct 2020• Launched and grew moving box rental service that delivered 12,000+ bins and saved over 40 trees in two years• Grew revenue to $80,000 with just $18,000 marketing spend, relying on customer experience and word of mouth• Sold business after two years for more than 7x initial investment• Customer service elicited 60+ reviews, all of which were 5-stars• Developed integrated CRM and inventory management system • Managed special needs employees who cleaned bins• Collaborated with co-founder on strategy, vision, branding, advertising, social media, web presence, partnerships and public relations• Responsible for Corporate Social Responsibility, donating to the Arizona Sustainability Alliance who plants trees in low income neighborhoods – 10 trees donated -
Instructor & Main Stage ComedianJester'Z Improv Comedy Oct 2017 - May 2020• Performed at in-house and corporate event shows with audience size ranging 50 – 300• Instructed classes, teaching improvisational curriculum to adults and teens• Coached and mentored understudies to develop key competencies
-
Customer Success Manager, National AccountsAdp Mar 2017 - Feb 2019Roseland, New Jersey, Us• Built and strengthened 8 national relationships at both the operational and executive levels by understanding client's business goals and determining how ADP services/products align• Took key client from RFP to referenceable within 7 months by challenging service team to adopt a “one team, one dream” mentality which increased the service request completion rate from 93% to 99%• Conducted needs and trend analysis by interpreting account operations data, evaluating business processes, and analyzing KPIs to establish results focused account plans• As Director of Mentorship for Business Resource Group led multi-business unit team in developing mentorship program for Tempe location• Founding member of Service Excellence Team that on-boards new employees to best practices and culture -
Senior Manager, Account ManagmentZenreach Nov 2016 - Jan 2017San Francisco, Ca, Us• Placed in charge of 6 employees, built headcount model and hired 8 additional employees to staff team appropriately within 8 weeks of hire• Rebuilt account assignment process to stabilize and optimize employee workflow • Created variable compensation plan for Account Management team• Developed performance improvement plan for Account Management team • Built training program with emphasis on client conversion and retention versus only client on-boarding• Increased Google review rating from 2 to 4 stars which also increased Ad Quality Score • Worked with internal shipping team to recoup ~$10,000 worth of missing routers -
Senior Manager, Broker ServicesZenefits Jun 2016 - Nov 2016San Francisco, California, Us• Led Account Management team of 50 AMs, 5 Managers, 2,297 accounts, and ~$15 million ARR• Developed training program for Managers to grow and develop their employees• Developed a new standard of career path and success metrics that was implemented• Tailored mentorship program to retain first time employees as part of on-boarding process for new hires• Worked with leadership to develop and implement a new Account Management model• Collaborated with regional partners to establish communication flow -
Manager Of Associate Benefits AdvisorsZenefits Jul 2015 - Jun 2016San Francisco, California, Us• Placed in charge of bottom performing team and turned them into the top performing team, against KPIs, in 8 months while managing the companies most challenging regions• Performed strategic revamp of training program for new hires (Zenefits Broker U)• Created and presented over 15 different training modules on Account Management topics to Account Managers• Developed and executed interview process for new hires, hiring 50+ new Associate Benefit Advisors• Worked with leadership to regionalize the Account Management department
-
Account ManagerZenefits Oct 2014 - Jul 2015San Francisco, California, Us• Placed in charge of creating better on-boarding experience for new hires• Pitched, created, and implemented mentorship program which resulted in ~75% reduction in turnover• Worked with training department to create trainings on how to de-escalate clients
-
Senior Success Manager/Team Lead/TrainerLocbox Jul 2013 - Oct 2014San Francisco, California, Us• Created and implemented new model resulting in higher retention• Expert in Relationship Management and reduced churn from 50% to sub 10% • Developed closed feedback loop to sales team in order to better set client expectations • Designed implementation role to ensure that actualize client success within 30 days• Up sold first multi-location deal resulting responsibility for all multi-location clients -
Account Executive/ Smb ChampionLocbox Mar 2013 - Aug 2013San Francisco, California, Us• Developed virgin territory into Top 3 Monthly Recurring Revenue producing territory • Sold first annual contract when most contracts were structured month-to-month
-
Account ExecutiveYelp.Com Oct 2012 - Mar 2013San Francisco, Ca, Us• Selected to serve as a mentor to new hires • Consistently hit quota while selling within 2nd most challenging territory -
Product Sales ManagerPeterson Power Systems Feb 2011 - Oct 2012San Leandro, Ca, Us -
Inside Product Sales RepresentativePeterson Power Systems Mar 2008 - Feb 2011San Leandro, Ca, Us
-
Warranty WriterPeterson Power Systems Sep 2007 - Mar 2008San Leandro, Ca, Us
-
Project ManagerCal Poly Wheelchair Foundation May 2006 - Jun 2007Organized a team of fellow college students into a lean mean fundraising machine. Together we raised over $100,000 and delivered wheelchairs to those in need in Argentina.
Jeremiah Rosenthal Skills
Jeremiah Rosenthal Education Details
-
California Polytechnic State University-San Luis ObispoGeneral
Frequently Asked Questions about Jeremiah Rosenthal
What company does Jeremiah Rosenthal work for?
Jeremiah Rosenthal works for Soraban
What is Jeremiah Rosenthal's role at the current company?
Jeremiah Rosenthal's current role is Sr. Customer Success Manager.
What is Jeremiah Rosenthal's email address?
Jeremiah Rosenthal's email address is je****@****ail.com
What is Jeremiah Rosenthal's direct phone number?
Jeremiah Rosenthal's direct phone number is +192533*****
What schools did Jeremiah Rosenthal attend?
Jeremiah Rosenthal attended California Polytechnic State University-San Luis Obispo.
What are some of Jeremiah Rosenthal's interests?
Jeremiah Rosenthal has interest in Health.
What skills is Jeremiah Rosenthal known for?
Jeremiah Rosenthal has skills like Sales, Marketing, Crm, Management, Social Media, Account Management, Sales Management, Project Management, Strategy, Leadership, New Business Development, Solution Selling.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial