Oversight and technical analysis of incoming end user service requestsClient desk side supportAudio/ Video Conference room supportTroubleshoot advanced hardware issues with PCs and peripherals:-Desktop/laptop PCs-Hardware Components-Printers-Scanners-Deployment of new PCs and laptops-Software image deployment-Installation of additional application softwareAdvanced Helpdesk troubleshooting tasks including, but not limited to-User account management,-File server/share management-Exchange mailbox administration-Network-based printers and multi-function deviceFully documents problem symptoms and captures all relevant system and application information within the IT knowledge base system.Independently resolves most problems/questions that arise, and consults with senior team members or other technical staff only on unusual or especially difficult issuesRecognizes problem issues that affect multiple end users and work with other IT teams to prioritize and solve quickly.Log all calls and emails in the Service Desk ticketing systemsEscalate all out of scope issues in adherence of SLA timelinesTake ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.Persistent review of the aging ticket queue to ensure SLA goals are achieved

Produce, and broadcast video content to a remote website.Analyze audience retention data and viewership trends.Open broadcast studio and Xsplit knowledge.Likeable and entertaining online persona.Created the feel and look for my online persona.Engaged in chat and games with viewers.Networked with other streamers.Designed events with other streamersBrainstormed about direction of the community with other streamers.Moderated communities for my self as well as other streamers.

Hardware / Software troubleshooting, repair, and maintenanceMalware / virus removal and PC tune-upCustom built PCsHome wired / wireless network setupHardware / Software UpgradesRemote support via Team ViewerPrivate training

Working with the new product development team with validation assembly builds.Leading events to resolve problems using RPS techniques, working in conjunction with support teams.Work with the support teams to improve quality.Ensure the team performs all manufacturing assembly in accordance with Operational Method Sheets and standard operating procedures (SOP’s).All responsibilities of Assembly Team Leader I.

Responsible for overall performance of the team.Oversees monitors and coordinates manufacturing team activities.Setting daily production goals for the team to ensure on time delivery to customers.Ensuring team goals are met (daily goals and project goals)Ensure continuous development of team personnel using the tools in the Performance Management System.Prepare team member performance reviews (annual, mid-term, and coaching).Leader in Lean Manufacturing activities.Responsible for identifying, coordinating and implementing continuous improvement activities including meeting the requirements of the Kaizen program.Reviewing potential new temporary employee resumes.Updating management team on temporary employees progress.Weighing in on transitioning a temporary employee to full time.

I.P.C. 610 class 3 certified (Renewal).I.P.C. j-std-001 class 3 certified (Renewal).In circuit testing, repair value/time assessment.Reading and understanding multilayer PCB diagrams.Working with new product development on revision changes or new subassemblies.Training new employees on daily operation of required equipment.Working in the Through Hole area when needed to fill orders.Working in the Potting area when needed to fill orders.All responsibilities of Senior Operations Team Member and SMT Technician.

I.P.C. 610 class 3 certified (Renewal).I.P.C. j-std-001 class 3 certified (Renewal).Quality and Accuracy of Mirtec MV-7 OMNI A.O.I. programs.Maintenance of Mirtec MV-7 OMNI A.O.I.Hand soldering/rework of S.M.T. components including but not limited to 0201 chip caps, Micro BGA & Fine pitch I.C.Operation of Assembleon(Yamaha) Pick and place MG1/MG2(YG100/YG200) machines.Maintenance and Calibration of Assembleon(Yamaha) Pick and place MG1/MG2(YG100/YG200) machines.All responsibilities of SMT Technician.

I.P.C. 610 class 3 certified.I.P.C. j-std-001 class 3 certified.Quality and Accuracy of YesTech F1 A.O.I. programs.Maintenance and Calibration of YesTech F1 A.O.I.Hand soldering/rework of S.M.T. components including but not limited to 0402 chip caps, Micro BGA & Fine pitch I.C.Component identification of both S.M.T. and A.T.H.Operation of Assembleon(Yamaha) Pick and place MG1/MG2(YG100/YG200) machines.Maintenance and Calibration of Assembleon(Yamaha) Pick and place MG1/MG2(YG100/YG200) machines.Picking and packing of customers orders.Material locating and transferring.

Assembly of instruments.Assembly of sub-assemblies.Picking and packing of customers orders.Material locating and transferring.Training new employees of assembly processes.Designed tools to help in training.Troubleshooting and repair of instruments.Submitted temporary employee time cards.Communication with the other shift on what needs done.

Assembly of instruments.Assembly of sub-assemblies.Troubleshooting and repair of instruments.Picking and packing of customers orders.Material locating and transferring.Communication with other shift on what needs done.Team work.

Training new employees in Grill operation and assembly of product.Assisting manager with end of shift duties.Going over Station observation checklists with crew members.Cleaning and General maintenance of clamshell grills.Positioning crew to there strengths to optimize output.Taking customer orders and payments.

Maintenance of Auto Omni saw.Checking cuts and angles against work order schematics.Forklift operation.

Implemented procedures to improve productivity.Wrote work instructions (ISO Compliant).Assembly of instruments.Inspection of finished product.Testing of assembled instruments (Time,Temperature,Programing and RF).Hand soldering ATH & SMT components (IPC-A-610D & J-STD-001D).Repair of damaged product.Component identification.SMT/AOI Experience.

Proper handling and storage methods of Electronic material.Word, Excel and Access including writing Access database to communicate with printers.Worked with Purchasers and Engineers on Purchase orders.Made sure required parts made it to correct locations.Implemented procedures to improve productivity.Wrote work instructions (ISO Compliant).Data entry of all received goods.

Proper handling and storage methods of Electronic material.Word, Excel and Access including writing Access database to communicate with printers.Worked with Purchasers and Engineers on Purchase orders.Made sure required parts made it to correct locations.Implemented procedures to improve productivity.